American Express was trying to help me recover $233 I lost to a hotel because of last minute illness but made me run in circles! I don't know about you, but the price of correct information is priceless. Therefore, I contacted them on numerous occasions only to be ignored. Until this last time when I threated to go nuclear on them. They finally after much waste of my time assigned a case number, GC011HP0B, for which I hold little to no hope they will resolve my crisis. All I want is the equivalent points for $233, but this rich SOB won't do it.