- Report: #1534703
Complaint Review: Caitlin Kah Interiors - Palm Beach Florida
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Caitlin Kah Interiors
249 Peruvian Ave Palm Beach, 33480 Florida, United States
Phone:
561-596-9656
Web:
https://www.caitlinkah.com/
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Caitlin Kah Interiors disrespectful, poor communication, poor business practices Palm Beach Florida
My interaction with Caitlin Kah Interiors began with the office manager, Crystal. A 32-year-old former real estate agent. Here was my first engagement with the company.
“Good afternoon Scott, are you still interested in this position? We'd love for you to meet our designer to see if you would be a good fit. Please let me know. Thank you!”
“Hello Crystal. Thank you for reaching out. I am still interested; however, my name is David.”
In addition to getting my name wrong, I noticed Crystal didn’t appear to have a tight grasp on grammar and punctuation. Call me petty, but as an office manager for a Palm Beach Island business, I was a bit taken back by her lack of accuracy and detail. Crystal maintained improper sentence structure, misuse of commas, over use of exclamation points, etc. throughout my month with the company.
I was eventually offered trial employment. Caitlin Kah Interiors offered me a two-week trial during the Zoom meeting with Caitlin. I felt a lack of commitment and decision-making qualities having been offered such an arrangement. But as a professional driver, I knew that if it didn’t work out, I could be back with a black car service, especially with Florida season starting. I said that I would offer a week trial. After a week, Caitlin offered me the position and I left my former position to take the full-time position with Caitlin Kah Interiors.
Without fail, I maintained a 15-minute early spot time every day for each varying time that Caitlin set at the end of each day for the next morning. As the driver of the vehicle, I kept it clean with any and all of Caitlin’s daily trash as well as every Monday morning, cleaning up after her weekend trash left in the car, including empty drink cups, baby snacks, empty, eaten, fast food bags, etc. I washed the outside of the vehicle once a week. I equipped the vehicle with a first aid kit, which I haven’t gotten back.
Caitlin wouldn’t allow me in the office for the on call/as needed service that I provided. I would hang out at local businesses and wait for her Crystal or any of the other people to text me to run any and all errands needed. When Crystal would text me, a typical exchange would be something like:
“Are you around?”
“Yes.”
“Could you run an errand?”
“Of course.”
In this example of a text exchange with Crystal, we could be multiple text messages and I still have no idea what she needs me to do. She would get days of the week and times wrong. It’s not my company but for the life of me, I couldn’t see anything but inefficiency, difficulty in communication, and errors in anything that Crystal did. As a team player, I am an outside the box thinker. Caitlin had an issue with the vehicle’s WIFI. So, during some down time, I asked Caitlin if I could take the vehicle over to the dealer that she bought it from and did so. Crystal appeared annoyed that I successfully resolved the issue that she was unable to. The dealer told me that Crystal was trying to resolve the issue from the airport and was extremely frustrated. Crystal also changed my pay schedule and week ending twice in a month. Inefficient and unstructured, yet again. When I asked Crystal for the bookkeeper’s phone number, instead of texting me back with it, she told me to look at the bookkeeper’s email where I would find it at the bottom. Wow, what a team player. I don’t think Crystal would understand the team concept if Vince Lombardi knocked on her door to explain it.
One might assume that my biggest issue was with Crystal. It just seemed that everything was difficult when Crystal was involved. With most of my time was spent with the owner, Caitlin. Here are some of my experiences in the month driving Caitlin.
First, I was absolutely flabbergasted after driving Caitlin, another designer from the business and their client shopping, who lived in the brand new The Bristol Palm Beach at 1100 S Flagler Drive. After dropping off the client, Caitlin and her employee were calling the client derogatory names. They gave examples of how they had been trying to hurry her with time limits and needing to get to other appointments. Flabbergast and dumbfounded are the best words that I can find to describe my feelings on this behavior directed to a client who is paying the company. Customers pay the company’s bills.
Caitlin didn’t at any time know how to find peace with the scenario of having a driver. She didn’t want customers to know she had that kind of service that she paid for. She would have me drop her off down the street and pick her up the same way. I find this to be “absence of the truth” which in my world is dishonesty.
The manner in which I was relieved from my position I felt was another example of unprofessionalism and poor communication practices. On Tuesday, October 22, 2024, Caitlin sent me a text that stated she would not be needing me for the week and that I would be paid for the week. She said we would speak in the morning. At 10:06am, I received an email from Crystal with the subject “Final Pay Check”. In the email she cited “unforeseen circumstances” and that my services were no longer needed. I found this manner in which I was notified to be faceless, disrespectful, cowardly, and foremost, unprofessional.
In my absolute honest opinion, I feel that this is literally an actual example in the world of business of the millennial generation now beginning to show the results of honoring all participants with trophies.
