- Report: #1516653
Complaint Review: CarMax - Richmond Texas
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Author Confirmed
Why?
CarMax
21939 S.W. Freeway Richmond, 77469 Texas, United States
Phone:
8329008350
Web:
Carmax.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CarMax closed a car contact with me in which I put a $4000.00 down payment on a vehicle that I paid $99 fee to be delivered to one of the the local Carmax dealerships. They took my car, the vehicle wasn’t behind in payments they kept my $4000.00. Richmond Texas
Carmax illegally took my vehicle and my $4000.00 down payment that I put down on the car. I went into Carmax to purchase a vehicle I let the salesman know up front that on Jan 3 that was my last day as a seasonal employee for USPS. It was Jan 11 2021. The salesman asked for my last pay stubs from USPS I provided them.
Everything went through I paid a $4000.00 cash down payment on the car and I had paid $99 fee to have the vehicle brought in to the dealership from another location. A month later I started receiving calls from Carmax that I didn't provide proof of income. However I contacted my attorney who told me the vehicle has been sold to me and my employment was irrelevant at this point.
After being in legal possession of the vehicle for 3 months CarMax took my car and kept my down payment. When I called the corporate office asking why my vehicle had been taken I was told by Sharon that it was because they couldn't reach me by phone!
