After my intial call, over three weeks, customer service called twice to ask what I wanted done. Bad start. My repairs were questionable and, if possible, under warranty. I asked them three times to quote re-soleing the Vibram soles before they did the repair IF they were repairable.
Weeks later, I got a call saying my shoes were ready and the re-sole was $100 (a $40 job here in Denver). I would have never authorized the re-soleing at that price!!! I am a senior citizen, so money is tight and the $100 cost is outrageous and gouging.
I paid it but with protest to the agent as they scammed me and had my shoes!