- Report: #1518989
Complaint Review: Conversionly -
-
Author Confirmed
Why?
Conversionly
United States
Web:
https://conversionly.io/
Categories:
Business Rating:
(5)
Tell us has your experience with this business or person been good?
Conversionly This company misled me as to what was included in their service. Once I found out the truth they refused to issue a refund even though they had not provided any service yet.
Conversionly claims to be a lead generation company where their customers hire trained appointment setters to generate leads for your business. They quoted me a price for the service which included a dedicated appointment setter. Once I paid the invoice I was informed that the fee I paid was only for the appointment setters training and I then also had to pay the appointment setter an hourly rate.
I then told them that the sales rep I spoke with told me that the appointment setter's fee was included in the orignal invoice and that was the only fee that I was required to pay. When I realized that I also needed to pay the appointment setter an hourly fee I requested a refund and was denied.
The training fee is unnecessary, you can hire an appointment setter many other places that are just as qualified. I was misled as to what was included in my invoice then denied a refund even though they had not provided any service yet. Beware working with this company, they will tell you what you want to hear upfront but their actual offering is not what it seems.
2 Updates & Rebuttals
Scott
Hamilton,Ontario,
Canada
Update #2
#2Author of original report
Sun, September 18, 2022
I would feel confident working with this customer again.
Scott
Hamilton,Ontario,
Canada
UDPATE: Conversionly has agreed to refund my purchase
#3Author of original report
Sat, September 10, 2022
The founder of the company reached out to me and has agreed to refund my purchase. He was unaware of this issue and agreed that there was a misunderstanding between myself and their sales team. He has taken personal responsibility to fix this issue for me. I am impressed.
