- Report: #1491610
Complaint Review: Credit Sesame -
-
Author Not Confirmed
Why?
Credit Sesame
United States
Phone:
8557999111
Web:
https://www.creditsesame.com/
Categories:
Business Rating:
(0)
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Credit Sesame Scamming you 1 charge at a time
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A while back I signed up for Credit Sesame, I had the standard service - which is free, so I didn't have any problems with them. I wanted to take extra precautions due to an incident that happened to me; I paid for their 'premium' service so they could monitor my credit of any unusual activity.
That isn't the problem, the problem arised when I wasn't able to afford the service anymore and I wanted to cancel my subscription. I've never had an issue cancelling anything before, most online services allow it to be an easy process...not credit sesame.
First, when I tried to cancel my subscription an alert popped up that said I had to contact their email services, which is weird, I've never had to do that. So I did, I never heard a thing back. I did not want them billing me again or sending me an overdraft free, I attempted to contact them several times, to which I never received a response.
I contacted my bank so I could put a stop payment on them. My bank told me before I do that, I should probably contact them and they provided me with a number. If this story hasn't convinced you of sketchiness on their part, don't worry, soon it will. I tried to reach a representative, they were still closed. So I waited until they were open, I didn't call right away, I waited a bit and then called.
The automated system says they're all busy and for faster service I should go to their 'help center' which is just a way of saying your email is in queue and may never be gotten to and conveniently, means we'll still try to bill you and there's nothing you can do about it. They also don't allow you to remove your card information.
This 'business' is a scam and I do blame myself for not thoroughly researching them before deciding to give them my card information. I looked at some reviews but didn't dig deep like I usually would. Now, I have to pay my bank a stop fee to keep this garbage company from taking any other fees.
Avoid them, they're not ethical or reputable and they're the ones you have to worry about stealing from you.
2 Updates & Rebuttals
C
United StatesIssue was resolved
#2Author of original report
Wed, February 12, 2020
It turns out that it takes a while for them to get back to your request.
C
United Statesissue resolved
#3Author of original report
Wed, February 12, 2020
issue resolved
