- Report: #1492041
Complaint Review: Firestone Complete Auto Care San Francisco #012645 - San Francisco California
Reported By:
Maurice -
San Francisco, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Firestone Complete Auto Care San Francisco #012645
1501 Mission St San Francisco, 94103 California, United States
Phone:
415-621-4650
Web:
https://www.firestonecompleteautocare.com
Categories:
Business Rating:
(0)
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Firestone Complete Auto Care San Francisco #012645 Refused to honor online service quote. San Francisco California
Report Attachments
I scheduled an appointment online for the lifetime alignment package ($199). During the online process, I entered all the important information about myself, my vehicle- including make, year, and model, and the location of the shop I would have the service completed at.
When I arrived for my appointment, the intake worker at the counter refused to honor my online quote price. His reason was that there is an additional charge for "exotic" vehicles. I wasn't aware that my Volkswagen was considered "exotic." I showed him my online quote which clearly lists the make, model, and year as well as the service location. He shrugged his shoulders, offered no explanation why he couldn't honor the price quote I received online from firestone, and told me the price for a single alignment plus tire rotation ($20 value) is $188!
I refused to be "ripped off" and told the worker that he was being dishonest and committing advertising fraud. I left the shop without getting my car serviced. I will happily find a more honest automotive repair shop.
1 Updates & Rebuttals
Maurice
San Francisco,California,
United States
I filed a complaint with Firestone USA corporate twice since this incident. I have yet to receive a call back from two different district managers.
#2Author of original report
Thu, February 27, 2020
Firestone does not care about customer service or honest business.
