So, you have some home repair job. You call this company. Rachel Dixon answers. Promises to send a contractor, named Kenny. He shows up and gives you a quote. Rachel then sends you a contract agreement paperwork. She asks for downpayment.
No, she won't accept credit card payment because her computer is down. After taking your downpayment, all kinds of drama begin. Kenny and Rachel will tell you all kinds of lies but your job they won't complete. Be warned. These guys are very dangerous. Avoid them by all means. Better to live with your home repairs undone than to have anything to do with these two guys.