- Report: #1493834
Complaint Review: HEALTH ALERT STORE -
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Author Confirmed
Why?
HEALTH ALERT STORE
30 Ryan Ct, Ste 100 Monterey, CA 93940 United States
Phone:
800-231-8063
Web:
https://www.healthalert.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
HEALTH ALERT STORE placed order, some items came w/o safety wrap so requested to return was told I could send back at 15% chg adn never order from them again
I ordered some products from Health Alert as I have been receiving Dr West news letters for a couple of years and felt confident in placing an order. I placed a 270.00 order.
When the products arrived, 4 of the items did not have safety wrap around them, so I called the company to request a return or exhange. I was told that is the way they are sent which is unbelievable in this day and time with the type of tampering going on in the world. This was a reasonable request I thought.
I was told I would have to pay a 15% return fee (and probably postage) and they told me I could never order from this company again because I might be dissatisfied.
What company does that? I have ordered from many companies throughout my years but this is the first time i wanted to return something that I was told I could not order again.
This is a safety issue and think it needs to be addressed, who knows who sprayed stuff in their throat before it came to me, it had no safety wrap, 2 of the bottles had wrap on the cap but it was not attached to the bottle.
The rep also told me the wound care would not of left the office without a little foil peice , mine had none. It was opened.
I would like to get money back on my whole purchase now but dont think that will happen. This was well within the 30 days with out paying a 15 percent restocking fee.
Buyer beware they dont safety wrap their products , except for standard process items. Things like throat spray , no wrap open nozzle for anyone to put in their throat before it gets to you. They think its normal to send it this way.
