- Report: #1496813
Complaint Review: Instasmile - Chicago Illinois
Reported By:
David -
Owings Mills, Maryland, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Instasmile
55 East Monroe Street Suite 300 Chicago, 60603 Illinois, United States
Phone:
8338117011
Web:
www.instasmile.com
Categories:
Business Rating:
(0)
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Instasmile Refused to issue a refund after rejecting the impressions. The impressions were made at home and accepted then after the 14 day period of eligability expired. Chicago Illinois
I went through the process of ordering the instasmile Veneers and received the kit to make the impressions at home using their putty and video. Their is no customer service support to assist. I took the photos and both top and bottom impressions were rejected. I attempted it a second time and the top was accepted by the bottom rejected. They asked for better photos including of my teeth I side my mouth. They were accepted and I was asked to send them in priority mail.
A week went by and I heard nothing so I followed up by email and text, there is no one available by phone. Later that day I was informed by email that the impressions were rejected and I would have to start all over again! When I said "no" and asked for a refund they told me that 14 days had passed and the "cooling off" period is over, so no refund. I realize now it was a scam! Do not do business with these crooks!
