- Report: #1495976
Complaint Review: LG - Huntsville Alabama
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Author Confirmed
Why?
LG
P.O. Box 240007 Huntsville, 35813-6407 Alabama, United States
Phone:
1-800-243-0000
Web:
https://www.lg.com/us
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LG LG wash machine poor quality, slow repairs and poor customer service. Huntsville Alabama
Purchased a new LG WT7800CW top load washer. The washer is used 2 or 3 loads per week. After 6 months the washer started making strange noises when it transitioned motion. The noise was clanky, gears grinding and loose rattling.
LG response was good and a service person was here the next day. He determined the main transmission had to be replaced and ordered the parts.
I contacted LG wanting my washer replaced. After several hours, disconnects and escalating my issue to replace my washer I was at the end of their customer support process with the only option being to repair my washer. It was a complete waste of my time.
It took 3 weeks to get the part and schedule the service call. All service appointments must allow a 4 hour window for arrival and then time to make repairs. The service person disassembled my washer to determine he had the wrong part. He reassembled the washer and now it will not work. Before the service it worked but sounded like it could stop at anytime. Now I don't have a working washer and I can't wait 3 weeks to wash.
My previous experiences with this type of issue has taught me that repaired equipment rarely last as long as equipment that did not require a repair and there are inherent related problems that occur in the future due to the repairs. This has already been proven by the fact that reassembly of the washer did not result in a functioning machine. Even if it had worked there would have been problems caused by the repair. Now the chance of future problems has been exponentially increased since the repairs must be done again.
This washer should be replaced. I purchased this washer new to avoid problems.
2 Updates & Rebuttals
JG
Walton,Kentucky,
United States
Resolved
#2Author of original report
Mon, December 21, 2020
LG resolved this matter.
Flint
Rolla,Afghanistan
Simple solution
#3Consumer Suggestion
Sat, July 04, 2020
Well, it's a real shame that no warranty plan on this planet will replace an appliance that can easily be repaired just because of your feelings. Maybe you should have read the terms of the warranty before picking that specific machine.
I suppose you could buy a new washer and sell your existing one once it gets repaired.
