- Report: #1503630
Complaint Review: MemberReportsOnline.com -
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Author Confirmed
Why?
MemberReportsOnline.com
United States
Web:
MemberReportsOnline.com
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MemberReportsOnline.com Ordered a report, agreed to be charged $1 for the report, was charged $18.95
I found this website to submit a background check. They advertised reporting for $1. I agreed, submitted my payment for $1, and submitted the information for the report. I never received the report and then I checked my bank account. Come to find out, they charged me $18.95. I contacted the company through their chat function. Come to find out, this was for the volume discount and was a monthly charge of $18.95. At no time during the process of signing up, was I offered a volume package at $18.95 a month, nor would I have signed up for it. The only total I saw was $1 when I entered in my credit card information.
The support agent said you must have accidently selected this option. I assured them that at no time was this option presented to me nor would I have selected it. Also at no time did was information displayed that eluded to this (yes, I did read everything that was displayed). They cancelled the order and are refunding me the $18.95. The problem is, this is a classic bait and switch, but did it without my authorization. This is fraudulent activity which ties up my funds for 3-5 business days until my bank releases the funds. It is just $18.95 but the point is this was done without my authorization and fraudulently.
1 Updates & Rebuttals
Andy
Nevada,United States
Contact Us For A Full Refund
#2UPDATE Employee
Wed, January 13, 2021
Hello.
We apologize for the inconvenience and hope that we can make this right for you. If you would send us an email to [email protected] we will happily refund all of your charges and ensure that your account is fully closed and you will no longer be charged.
If there is anything at all that we can assist with please do not hesitate to contact us.
Best Regards,
Andy
