Seller was polite & I sent the ring back same day. Got my tracking number, Priority mail, correct address. I saw that she received the item. Customer service could only be contacted via email s, many emails. They r extremely unprofessional & liars. I waited over a month, & nothing ! They do not provide a phone# at all, unreal ! I called my personal banker & Filed a formal Complaint. Finally, they realized I was not going to let them ripp me off. Beware of Poshmark !