- Report: #1480829
Complaint Review: PuraVida Club / Sunset Resorts / Hacienda Tres Rios - Riviera Maya
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PuraVida Club / Sunset Resorts / Hacienda Tres Rios
Carretera Cancun – Tulum, Km54, Tres Rios Riviera Maya, Mexico
Phone:
+52(984)8772400
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PuraVida Club / Sunset Resorts / Hacienda Tres Rios SCAM/RIP-OFF on VACATION PACKAGE - Puravida / Sunset Resort Riviera Maya
During our vacation in July 2018, we were subjected to a high pressure sales pitch by PuraVida Club Lifestyle at Hacienda Tres Rios. It was a vacation package which promised us vacation weeks on their properties and access to a discount platform and amounted to $6,495. We have attempted to cancel it few days after finding out about the administration fees but they keep on pushing and advised that they will not refund the deposit of $2,450 that has since charged our card. We proceeded reluctantly and encountered very stressful conversation with their representatives. We requested cancellation due to the following grounds:
- Poor customer service and lack of response to queries leading to mental and emotional stress of customer.
- Non-disclosure of relevant material facts such as “activation fees” of $150 every time you use the benefit week.
- Online platform and access was provided to date.
Nobody calls us back, the replies were rude and it is clearly a SCAM!!!!!! Please DO NOT, i repeat, DO NOT ruin your vacation and be fooled by these foolss. Our hard-earned money is gone, we are medically challenged family but they dont care about that. So please, i am warning you to stay away from these crooks at HAcienda Tres Trios and Pura Vida!!!!
1 Updates & Rebuttals
John
Takoma Park,United States
And, once again....
#2General Comment
Sat, June 22, 2019
The response to being pressured and hounded by total strangers is to....give in and hand them a big check. Instead of, you know, walking away. Or, if followed, calling the police.
I will never understand how such spineless people could get a hold of any amount of money in the first place. Of course they aren't going to let you cancel without a fight. They invested time and effort to get you to turn over your money. Too bad that you couldn't find your wits and your guts until you gave them that check. Now the burden is all on you.
Please, people- just walk away from these timeshare/MLM scammers. Tell them you don't have a checkbook or credit card on you if you have to, but just walk away. And if they "hold you prisoner" or "just keep hounding you," threaten them with the police. Stop being marshmallows.
