- Report: #1510160
Complaint Review: Sunrun - San Francisco Ca
Reported By:
Edward -
Fort worth, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sunrun
San Francisco, Ca, United States
Phone:
8554786786
Web:
Sunrun.com
Categories:
Business Rating:
(0)
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Sunrun Failed to repair leased panels San Francisco Ca
We have had a solar lease for 2 years through sunrun. On may 18th the panels were struck by lightning. We contacted Sunrun the day it happened and they scheduled a technician to come out three weeks later. In the mean time our homeowners insurance sent out an electrician who promptly rewired our house and replaced our main distribution panel restoring safe electrical power to our home. Under the lease agreement we expected Sunrun would repair the lightning damage to their panels. They have not.
They are claiming that replacing our power distribution panel was a unauthorized modification to their system and they are saying we have to pay for all the damage cause by the lighting which hit their system and damaged our property.... to make this clear, their panels are heat damaged and not safely operational our houses electric system was fried.... we replaced our breaker panel which was fried because lightning hit panels that belong to them.... insured by them... and they are so steadfast not to honor their lease they are holding us liable!!!
This company does not concider their costumers people or else they wouldn't be able to sleep and night doing this to a family who leased a system so they could rest easy should a disaster strike. Any normal company would bend over backwards to make things right. Do not lease panels from this company you will regret it.
1 Updates & Rebuttals
Edward
Fort worth,Texas,
United States
Resolved
#2Author of original report
Sat, July 24, 2021
I am the author of the original report. After threatening to take sunrun to arbitration they have agreed to repair the lease panels at their cost as per the agreement. I still don’t recommend the company because this isn’t something we should have had to ask for since maintenance is covered by the lease, and the panels do not belong to us, however in the end they did end up finally agreeing to do the right thing months later.
