- Report: #1508913
Complaint Review: Wise - New York, New York
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Author Confirmed
Why?
Wise
19 W 24th Street, New York, New York,, 10010 New York, United States
Phone:
888-908-3833
Web:
https://wise.com/
Categories:
Business Rating:
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Wise Wise BAnk is formerly known as TransferWise wise.com 19 W 24th Street, New York, 10010. wise Bank fromerly TransferWise charge me $31.00 to open a business banking account, less than 30 days they closed my account without any reason and refuse to return my $31.00 New York, New York
On April 15th 2021, I opened a business bank account with Wise Bank, formerly TransferWise, which I had used before to transfer funds in the past. After a brief stay in the hopspital due to COVID-19, I went to log in and fund my Wise business account, however Wise had closed my account without giving me any reason.
I made an appeal as their customer service rep had instructed me to do. I explained my hospital stay and everything, they asked me for multiple photos of my drivers license and a picture of me holding me license. I did everything they asked and they still refused to reactivate my account and said any funds would be returned to me within 10 business days.
Customer service said that they would respond about my $31.00 they took from me. Their response:
Dayane (TransferWise)
Jun 11, 2021, 16:13 GMT+2
Hi Michael,
Unfortunately due to the deactivation, we are unable to refund the account detail fee at this time.
All the Best,
Dayane
Wise Business Support
Nobody should have to be treated this way by a billon dollar bank flat out stealing money and refusing to return it when they are in the wrong!
