- Report: #293433
Complaint Review: 1 Way Photo - Internet
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1 Way Photo
1wayphoto.com Internet, U.S.A.
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1 Way Photo False Advertising - 1wayphoto.com Internet
Beware on video camera internet purchases. Several websites I contacted recently misrepresented the price and product and only after several phone contacts with each company did I learn the true nature of the product being offered. In the case involving 1 Way Photo, they advertised a a Sony HDR-SR8 High Definition Camcorder for an unbelievable price, which included all the Mfg. accessories, USA warranty, and free shipping. Being vivilant, I contacted a company representative to confim the information on the website, especially the the type of system (NTSC or PAL) to ensure it would be compatable with USA video systems. I not only got clear conformation from the representative I talked with, who was very helpful by the way, but also assurance that the price was correct. So I placed the order over the internet. Later that evening, while confirming my order as requested in an e-mail I received from 1 Way Photo, I decided to reconfirm the order.
And I glad I did. I was told that I would receive the camera only, without on all the mfg. accessories, such as a battery, charger, cables, etc. When I told him of my earlier conversation with a representative to confirm my order as well as the information on the web, he was unable to explain why I was given "false" information and offered to lower their price for the full package, wich was $230 dollars more than I agreed to pay, by $29. I cancelled the order and received confirmation of the cancellation.
So my advice to anyone planning to purchase a camcorder over the intenet is BE VERY CARFUL! Most of the internet companies I contacted with the "best price" were selling PAL system cameras, which only work in Europe, or the camera body only (something that was not mentioned on most websites).
Vigilant
Leesburg, Virginia
U.S.A.
And I glad I did. I was told that I would receive the camera only, without on all the mfg. accessories, such as a battery, charger, cables, etc. When I told him of my earlier conversation with a representative to confirm my order as well as the information on the web, he was unable to explain why I was given "false" information and offered to lower their price for the full package, wich was $230 dollars more than I agreed to pay, by $29. I cancelled the order and received confirmation of the cancellation.
So my advice to anyone planning to purchase a camcorder over the intenet is BE VERY CARFUL! Most of the internet companies I contacted with the "best price" were selling PAL system cameras, which only work in Europe, or the camera body only (something that was not mentioned on most websites).
Vigilant
Leesburg, Virginia
U.S.A.
