- Report: #335527
Complaint Review: 4-Auto Parts - Overland Park Kansas
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Author Confirmed
Why?
4-Auto Parts
9012 W. 106th St. Overland Park, 66212 Kansas, U.S.A.
Phone:
816-256-4479
Web:
N/A
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Tell us has your experience with this business or person been good?
4-Auto Parts Hidden info about no refunds buried on credit card verification page Overland Park Kansas
I purchaed a a specific radio for my car that I was not able to get the particular model elsewhere. When this radio didn't work. I notified company and they stated it required an amplifier which was located under the passenger seat. Upon my mechanic checking the amplifier, he found a minor issue. Upon reinstallation, the radio worked. I contacted the company and they stated that they do not accept refunds. They would not even accept a restocking fee and called me a con artist. They stated that the no refund clause was on web page where I filled in my addres and credit card information. In addition there was no paperwork in the box that the radio was received.
George
Farmington Hills, Michigan
U.S.A.
George
Farmington Hills, Michigan
U.S.A.
2 Updates & Rebuttals
4-Auto Parts LLC
Kansas City,Missouri,
USA
You Agreed to the Terms & Conditions Prior to Purchase
#2REBUTTAL Owner of company
Tue, February 16, 2016
We helped you figure out your problem and now your mad at us! Very ungrateful!
As stated in our Terms & Conditions which you agreed to prior to purchase, it clearly states;
4-Auto Parts, LLC will not be responsible for customer’s error in ordering. It is the buyer’s responsibility to know what he or she is purchasing! &
4-auto Parts will not warranty any electrical item without receiving the original defective customer’s part returned with our part! Electrical items are only guarantee to power on! We do not guarantee any of the functionality of any item because we are unable to test everything and we only guarantee it to power on. Electrical items are exchange only and there are no refunds! Any part that has been altered or tampered with will void warranty and replacement.
The radio you purchased worked pefectly and we didn't do anything to rip you off. You got exactly what you purchased. It's not our fault that you didn't know why your radio didn't work.
4-Auto Parts LLC
Kansas City,Missouri,
No Refund on Electrical Parts!
#3REBUTTAL Owner of company
Thu, June 05, 2014
It cleasrly stated in our Terms & Conditions which you signed and agreed to prior to purchase; 4-AUTO PARTS WILL NOT WARRANTY ANY ELECTRICAL ITEM WITHOUT RECEIVING THE ORIGINAL DEFECTIVE CUSTOMER’S PART RETURNED WITH OUR PART! ELECTRICAL PARTS ARE EXCHANGE ONLY! ALL RADIOS AND AUDIO EQUIPMENT IS ONLY GUARANTEED TO BE NOT DEAD ON ARRIVAL. ANY PART THAT HAS BEEN ALTERED OR TAMPERED WITH WILL VOID WARRANTY AND REPLACEMENT. The radio worked perfectly fine and it is n ot our fault that you purchased something that you did not need. https://www.4-autoparts.com/sim_proc/
