one and one half months ago i joined BLAST fitness in fresno, Ca.
" The club Rate lock fee of $49.99 is due on 9/15 of each year. All members are required to pay this fee as it is stated on your agreement. Per the terms of your agreement, you must provide a 30 day written notice to cancel your agreement . I apologize, but we are unable to waive your final payment".
They won't freeze my account until the amenities are fixed and it doesn't matter that i didn't get the email about being able to freeze it. I called the club today and the hot tub is still broken, the pool is open but the heater is still broken...but at least it is open, the ladies showers are still broken and they say they are not planning on fixing the broken showers for a while. i went in not long ago and the bathrooms were still filthy but none of that matters. yes, we agreed to pay the club lock fee of $ 49.99 but that was contingent on them supply the goods they sold. they didn't supply them but they refuse to make it right in any way. they won't allow us to keep the membership but freeze it until they do what they said, they won't waive the fee even though they didn't give us the goods. I just don't understand. i would love the membership as it was sold but it is like bait and switch.
I would love for them to be fair and let's do lunch. i really feel perhaps their account managers are only trained to a certain point and have no reasoning skills or something.
Cheryljm94
fresno,#2Author of original report
Sun, September 15, 2013
For weeks i have been going back and forth with ABC financial trying to make them understand the problem and come to a reasonable conclusion; fix the problems or cancel the membership without penalty.
I finally reached out to ripoffreport.com and i guess my message reached upper management because today i received a letter from an offline processor who seem to understand exactly my delimna and is willing to work with me. They are allowing me to freeze the account until the amenities are fixed. We are going to try just one month at first. All dues will be paid when i start the account again.
The gentleman was very kind so we will see what happens now. Thank you ripoffreport.com for helping the little guy.
stephanie@abc
sherwood,#3UPDATE Employee
Fri, September 13, 2013
Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.
Unfortunately, I was not able to locate your membership with the information provided in this post. Please email me at [email protected] with either your 9 digit agreement number or the home phone number on your account so that I may look into this for you.
Stephanie Cook
Customer Relationship Specialist
ABC Financial Services, Inc.