Accessory Export, Llc
Riverside,#2REBUTTAL Owner of company
Tue, October 14, 2008
Our friendly customer service staff is avaliable Monday through Friday from 9:30am to 4:30pm PST either via email at [email protected] or by phone at (951)687-1140 We do apologize that this buyer had a bad experience but it is our goal to make sure that every customer is 100% satisfied. This buyer purchased a kit of 7 items for a total of $22.00 including shipping, the cost to ship a box of this size is approximately $4.75. So the buyer paid $2.46 for each item purchased. We do stand behind the quality of our products, but their quality is bound to be tied to the price of the items. As for the case purchased, this item is a leather case for a cell phone. We do apologize that the buyer was not happy with the quality of the case received. We do offer a very buyer friendly return policy which would have allowed this buyer to exchange the case for another item of equal or lesser value($2.46).