- Report: #142990
Complaint Review: ACN - Cincinnati Ohio
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ACN
www.acninc.com Cincinnati, 45274-2546 Ohio, U.S.A.
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ACN ripoff I was switch to another company without me knowing because I was not asked if i wanted to switch. so I was lead to believe that excel was going out of business. cincinnati Ohio
I was presently with a phone co. name excel. I recieve a phone call on april the 7 saying that my co was no longer and that excel was switching me over to acn. Of course I said ok. I had to talk to another person which then we were on 3 way.
I receive a letter from a collection agency saying that I owe excel 75.14 I call excel and they said they weren't going out of bussiness but I had to pay the amount or it would get turn over to the credit bureau.
I had sent the 75.00 to acn because I thought it was a automated switch. Now between april 7 and now I owe acn a hunderd and fifty something dollars and owe excel 75.00. I ask excel could I switch back to them and they said they wasn't taking new customer she also said that representive will call your house and pretend that your co is going out of bussiness and thats how they got me.
I was perfectly fine with excel. Can you please help because I feel that I was fool into switching phone co. I talk to the supervisor of acn and she told me that all she can do was to put a note in my record that the representive didn't ask if I wanted to switch co. So what can I do to resolve this matter.
pamela
dudley, North Carolina
U.S.A.
I receive a letter from a collection agency saying that I owe excel 75.14 I call excel and they said they weren't going out of bussiness but I had to pay the amount or it would get turn over to the credit bureau.
I had sent the 75.00 to acn because I thought it was a automated switch. Now between april 7 and now I owe acn a hunderd and fifty something dollars and owe excel 75.00. I ask excel could I switch back to them and they said they wasn't taking new customer she also said that representive will call your house and pretend that your co is going out of bussiness and thats how they got me.
I was perfectly fine with excel. Can you please help because I feel that I was fool into switching phone co. I talk to the supervisor of acn and she told me that all she can do was to put a note in my record that the representive didn't ask if I wanted to switch co. So what can I do to resolve this matter.
pamela
dudley, North Carolina
U.S.A.
1 Updates & Rebuttals
Janet
Chicago,Illinois,
U.S.A.
Alleged CN deception over Excel demise is unfounded
#2Consumer Comment
Mon, October 24, 2005
The claim was made that an ACN representative mislead you in saying thast Excel had gone out of business. This is inaccurate. Excel went out of business Nov 1st, 2004 due to bankruptcy... by May 2005 they were officially gone and all customers WERE indeed migrated to other providers :http://www.thedigest.com/articles/170/2.html
