- Report: #1351769
Complaint Review: Adam Mesh - Internet
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Author Not Confirmed
Why?
Adam Mesh
Internet, USA
Phone:
855-637-4847
Web:
www.optionsmoneymachine.com
Categories:
Business Rating:
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Adam Mesh Options Money Machine Bad Business Practices Internet
Two years ago, we subscribed to the optionsmoneymachine.com service. We paper traded it for a year and determined that we were not comfortable investing funds in following the recommendations. The subscription was for two years, and we didn't realize it was going to automatically renew. By the time of the renewal, we had crossed off the original purchase as a learning experience and forgotten about this company.
Regretfully, a few weeks ago, we found an unexpected charge of $1,297 on our credit card. We requested a refund. We understood that we could review a different service to see if that would meet our needs and if not, we could request a refund. We were not comfortable with that service, either, based on last year's performance. So, we called again and requested our refund only to be told that wasn't possible. But...we could choose from any of their services.
We reviewed two additional programs, and still were not comfortable that they would be profitable above the moneys we were charged based on their recent performance. So, we're out the money with no recourse. This is a hard nut to swallow for someone who has retired since the original purchase.
If someone chooses to do business with this company, make sure to keep track of your renewal or you'll be sorry. As for us, we still believe the if the company had good business practices, we would have been granted a refund.
2 Updates & Rebuttals
Problem Has Been Resolved
#2Author of original report
Thu, January 26, 2017
We have received a credit for the charge made. Along with that, a personal apology from Adam Mesh. We also received a call from their service manager helping to resolve the issue as well. We were pleased that they took the right action and promptly.
Adam
Ny,New York,
USA
A Message From The Owner
#3REBUTTAL Owner of company
Wed, January 25, 2017
I wanted to address the claim above and I am sure the couple that filed will do so as well as it was successfully resolved. Prior to the charge taken, they were sent an email about the renewal. It was not taken without notification. Here is a time stamp of the renewal (I did remove their name and email address for privacy purposes):
When they reached out a week after the charge was taken and explained they were not using the service, we offered alternatives. The email above says that they were not confident that we would be profitable beyond the cost. Our OWM service, was on pace to pay for 2 years worth of the service in 1 month! It's not guaranteed that would ahve happened but the service is successful and doing well. The OMM service they left is off to the best start it's had. Between the 2, we have over 3,000 members and if 1% were unhappy on here that would mean 30 complaints. You can see that in over a decade of business , there is barley 1/10 of 1% unhappy. That's because we pride ourselves on a positive experience and successful outcome. For anyone who doubts it, call me: 212-774-5977. It's my direct line and it will show you just how quick we are to respond! Through technology, I answere user questions 7 days a week and sometimes as they come in at 1am. The couple above is very nice and professional and I understand ther side as well. They had never reached out to me to dicuss their experience of the service. As they said they were playing around paper trading. Had they, I would ahve wanted to connect with them and better their experience. I go to some of the top doctors in Manhattan and even they have complaints on here so I guess it's part of the age we live in but please know this: I'm real, my services are real, and nobody in this industry cares more than me. With that in mind. A full credit was issued to this couple and I'm sure they will come on here and confirm a succesdful resolution.
