- Report: #440471
Complaint Review: Agoda Company Pte. Ltd - Internet
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Why?
Agoda Company Pte. Ltd
agoda.com Internet, Singapore
Phone:
662-625-9100
Web:
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Agoda.comAgoda Company Pte. Ltd Agoda International Travel Site Does Not Stand Behind What's Advertised on Their Site Singapore Internet
I used Agoda.com to book a hotel in France for an upcoming trip. One of my criteria when booking my hotel was "breakfast included". Using Agoda I found my hotel of choice the "France Eiffel". On the site it clearly states "Inclusive Breakfast". Inclusive meaning: to include or tend to include.
When I received my confirmation it showed "Not including Breakfast". I brought this error to Agoda's attention only to be told that their site did not say it included breakfast. I then scanned their advertisement and again requested that either breakfast be included in my stay or that Agoda credit back an amount equal to breakfast for two days since that is what I booked and paid for.
After several communications I was told that they were not responsible for what is stated on the site and that I could cancel my registration and rebook the hotel at a lower rate since rates change daily!!!!
Agoda is affiliated with PRICELINE.
It is a shame that a known name like PRICELINE does not stand behind their advertising.
To some this may be a small issue and dollar wise it is BUT this is not the money it is the issue at hand and the fact that this company is dealing in bad faith regarding their customers.
Cindy manley
DesPlaines, Illinois
U.S.A.
When I received my confirmation it showed "Not including Breakfast". I brought this error to Agoda's attention only to be told that their site did not say it included breakfast. I then scanned their advertisement and again requested that either breakfast be included in my stay or that Agoda credit back an amount equal to breakfast for two days since that is what I booked and paid for.
After several communications I was told that they were not responsible for what is stated on the site and that I could cancel my registration and rebook the hotel at a lower rate since rates change daily!!!!
Agoda is affiliated with PRICELINE.
It is a shame that a known name like PRICELINE does not stand behind their advertising.
To some this may be a small issue and dollar wise it is BUT this is not the money it is the issue at hand and the fact that this company is dealing in bad faith regarding their customers.
Cindy manley
DesPlaines, Illinois
U.S.A.
