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  • Report:  #134227

Complaint Review: Alienware Corporation - Miami Florida

Reported By:
- Houston, Texas,
Submitted:
Updated:

Alienware Corporation
12400 SW 134th Ct Bay 8 Miami, 33186 Florida, U.S.A.
Phone:
305-259-4262
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I purchased an Alienware computer for my son for Christmas with an understanding that I would receive a $500 rebate. After waiting 6-8 weeks I finally called to see where the rebate was and then they tell me it was "voided".

Several time I have contacted them and each time it's a different story:

The rebate was not received within 45 days

The original invoice was not received with the rebate

A copy of the invoice was not received with the rebate

Your rebate is approved, but when I called back to get it in writing, they said that nothing but the rebate was received.

This is all a bunch of lies. I did include a copy of the invoice and I did send it within 45 days. Why would they deny my money?

Craig

Houston, Texas
U.S.A.


1 Updates & Rebuttals

00Vigilante

Lees Summit,
Missouri,
Rebate

#2Consumer Comment

Wed, January 08, 2014

I need to know if your issue has ever been resolved and by what means. Same goes to those that replied to this review. I too experienced the same issue. Does anyone know if a class action was ever pursued?

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