- Report: #1484779
Complaint Review: ALL MY SONS Moving and Storage - Carrollton Texas
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Author Confirmed
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ALL MY SONS Moving and Storage
2400 Old Mill Road Carrollton, 75007 Texas, United States
Phone:
866-726-1579
Web:
https://www.allmysons.com
Categories:
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ALL MY SONS Moving and Storage They charged me for time they were not working on my move including lunch and nap time! Carrollton Texas
I signed an agreement with this company that I would be charged for labor provided + 1 hour of travel time + packing materials utilized. Basically, I was to pay for actual 'services rendered'. As anyone who's ever hired a service company knows, this makes sense, you just want to pay for what they actually did for you.
But when the charge for the move showed up on my card after my move, it was $1,066 higher than what it should have been based on actual work done. I was charged for labor the movers did not provide and time they were not working on my move including their 1.5 hour lunchtime (they all took off in their truck), naps (one guy slept for 3 hours, we watched him) and just hanging around on the phone (one guy was on the phone almost the entire morning hiding inside his truck, we would see him every time we went out to check on things). The company sent too many people for the move and the movers had to drag it out as long as possible to maximize their pay since they were charging by the hour!
For example, the entire crew of 4 men wasted over an hour trying to take my bed frame apart until finally they gave up because it was time for lunch. They said they couldn’t get it done because supposedly the screws were damaged. Except that, fortunately for me, a friend of mine was present during the move and he took the entire bed apart by himself in less than 20 minutes while they were all sitting around watching him!
Later, when they moved my bed into my new place, they had lost the screws to put my bed back together, so I had to send my friend to buy new screws from Home Depot while they were sitting around waiting for him to return. When my friend got back and gave them the screws, they wasted a lot of time trying to put the bed together but after a while, they just gave up on it. In the end, my friend had to put the bed together while they stood there again watching him. And I was charged for all this time that they were idle.
I tried to resolve this issue directly with the vendor multiple times to no avail:
- Immediately after my move, I contacted the local St. Louis office to report what had happened and to alert them to the fact that they had overcharged me according to their own contract guidelines. I was told that the supervisor would be in touch with me but that didn't happen. I called a few more times over the following month with the same result. On one of these calls, I was told that it was the supervisor's call whether to refund me or not even though I had been mischarged based on their own contract.
- So I contacted the national number for the company in the hope of escalating the matter and was told that refunds are only processed by the local office.
- I called the local office again and was told that the only person who would be able to review my file no longer worked there hence this was my problem.
All in all, I am extremely dissatisfied with the quality of this move and the complete absence of decent customer service or care for the customer. This was the most unprofessional moving company I’ve ever dealt with and I’ve done over 20 moves in my life, both nationally and inter-continentally.
It seems that "moving companies" are often the target of complaints on this site but in over 30 years of moves, I've never complained about one no matter what mishaps might have happened because they generally don't try to "Rip you off". However, this company's behavior is so egregious that it takes the crown. Just the thought of this unethical business trying to take advantage of customers is extremely disturbing. I guess I should count myself lucky that they didn't charge me even more since they charged me such a random amount once they had my credit card number that really anything could have happened...
Do yourself a favor, just stay away from this one. Not worth the time and the headache, moves are hard enough as it is. Here I am still dealing with this issue months after my move. I will never get this time back but hopefully my loss is your gain.
PS I was googling the company today to find their contact info to file this report and on the google page, it showed under their page that they have a customer rating of 4.8 out of 5 but one of the other unaffiliated links stated that in St. Louis there are 867 reviews about them and they rate as 1 star out of 5! Who knows what they're doing to manipulate their own ratings... Just BEWARE, they are extremely unethical.
1 Updates & Rebuttals
Jim
Beverly Hills,United States
Well....
#2Consumer Comment
Tue, September 10, 2019
As anyone who's ever hired a service company knows, this makes sense, you just want to pay for what they actually did for you. Actually, no. In the moving industry, you pay for the time they are at the site, whether they happen to be eating lunch, talking on the phone, or on a break. You also generally pay 2X the hourly rate for windshield time.
For example, the entire crew of 4 men wasted over an hour.... I'm sort of going to stop you right there because you wasted your time telling the story. Whether they're watching the guy put the bed together, or doing it themselves, this counts as time spent working.
This was the most unprofessional moving company I’ve ever dealt with and I’ve done over 20 moves in my life, both nationally and inter-continentally. First, there are other moving companies who are far worse. Second, nationally and intercontinental have no definition. There are local, intrastate, interstate, and international. All four types moves are treated very differently and billed very differently. Seems like for someone who has moved 20 times, you have learned nothing. Local moves like yours are billed hourly. The only way a mover could rip you off on a local move is if they billed you for time in which they were either not on site, or driving. Based on your narrative, you were not overbilled.
It seems that "moving companies" are often the target of complaints on this site... except not many when it comes to local moves. The complaints you reference come from consumers who stupidly go on the internet for an interstate move, find a mover located in Florida or New Jersey to perform a move that doesn't occur anywhere in either Florida or New Jersey, the consumer has no idea what they're doing because they performed no research prior to deciding to do a move, and existing Federal laws on the books protect movers, not consumers. They talk to a lawyer afterward to try and sue for damages, except they can't sue because the mover can't be touched. In the meanwhile, the consumer - who continues in their ignorance - posts a complaint here. That's why there are so many complaints.
I've never complained about one no matter what mishaps might have happened because they generally don't try to "Rip you off". I would put you in the same category as the consumer who in all the years they moved, learned nothing. Now if you dealt with one of the larger well-known companies, then yes they will at least try not to rip you off, as you put it, but it does happen there as well. The others....will push the envelope to the extent the law allows.
I guess I should count myself lucky that they didn't charge me even more since they charged me such a random amount once they had my credit card number that really anything could have happened... You have the right at least to ask for an itemized receipt which should include all of the boxes, tape, use of blankets, etc... and hours. If you don't have a receipt, then go ask for one.
Moral of the story: Moving is not an inexpensive venture. Whatever you think you should pay, it will be more. It is labor intensive and worked by people who are incredibly low-paid and incredibly overworked. Many people in the moving industry die prematurely due to the nature of the work. Do not select a mover based on ratings from the internet. Do your research and ask others who have used movers before who they recommend; RE agents are always a good source. Never select a mover off of the internet.
