- Report: #884381
Complaint Review: All Smile Dental - San Diego California
Reported By:
Anonymous -
San Diego, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
All Smile Dental
4653 Carmel Mountain Rd, Suite 306 San Diego, 92130 California, United States of America
Phone:
Web:
www.allsmile.net
Categories:
Business Rating:
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All Smile Dental Christy Chen Unethical dental practice defrauding insurance companies and patients by selling unnecessary additional services and overbilling San Diego, California
Greedy and corrupt practice, as substantiated by its average 1 star Yelp review. This office is to be avoided at all costs. In January, I went in for a regular checkup and cleaning. They told me that I should get some fillings replaced while I was there because it is 100% covered by my insurance, so I did. Then, almost 4 months later (in early May), I receive a bill from All Smile saying that I owe $169, including finance charges for amounts that are over 90 days old. WTF?!!! I never received any bill since my appointment in early January when I was told everything (including the unscheduled filling replacements) was covered after my $50 co-pay (paid before I left the office). I called the office THREE times in a week to try to reach someone for an explanation. Nobody calls me back. I finally reached Colisha today who agreed that I was told that everything was covered in January, but said that my insurance company made a mistake. I subsequently asked to talk to her boss, KIenny Su (elusive office manager) who was apparently at lunch and unavailable. Then I called my insurance company, who said that All Smile should have known and told me that everything is covered AFTER co-pay amounts for each filling replacement. In other words, they should have known that the unscheduled filling replacements would cost both the patient (under my plan) and the insurance company. Oh yeah, and I found out from my insurance company that All Smile billed me at a rate ABOVE the contracted rate (a no-no) and tacked on finance charges on a bill that was never presented to me prior. Needless to say, I will be picking up my dental charts ASAP and going to a dental practice with ethics. I also filed a complaint with my insurance company against All Smile, and I recommend that others do the same
