Complaint Review: Alliance Mitigation Group - Los Angeles California

File a report at this site:

http://www.ftc.gov/reports/index.htm

After reading Alliance's reply to my original Ripoff Report, I called and spoke with Mr. Jason Rogland, who signed their reply.  During our conversation, he told me he did not write the reply himself and acknowledged several facts contrary to his report.  Among those 'inaccuracies' (I try not to call people "liars"):

1) I did not sign a contract with Alliance, as he states.

2) I did not receive a refund from Alliance, which is implied by his reply, but rather I received my money back from my credit card company, only AFTER I filed a formal dispute against the charge, since my requests for a refund directly to Alliance were ignored.

3) Alliance's assertion that "There was never a court or legal issue." is categorically false.  This is a matter of public record, as I received a judgment in my favor against Alliance, case number LAW 10W01140, Superior Court of California, County of Los Angeles, West District, West Los Angeles.  Alliance failed to appear in Court for the law suit's hearing, despite having been served, and I was able to prove up my case before the judge in a court of law.

During my subsequent conversation with Mr. Rogland, I even gave him the opportunity to recant his response to my original Report, but although he acknowledged the 'inaccuracies,' he refused to do so, telling me to go ahead and add this rebuttal, since he was employing an outside agency to have my Report removed.

Finally, in the same phone call, Mr. Rogland stated that he had knowledge of a Ripoff Report filed against my company (which has NOTHING to do with my personal business issue with Alliance), which he brandished about, even though no such report has been filed.  I told him we checked, and there is no complaint against my company, and he said that's because it has not been filed yet.  I asked him how he saw it if it has not been filed, and he said that "someone told" him about it.  I'll leave it up to you to determine if you think this is suspicious and if Mr. Rogland might in some way be involved in a vengeful smear tactic.

If Alliance maintains a "98% success rate" for their clients, as he claims in his reply, perhaps I am part of the 2%, but before you do any business with them, you might ask what "success" means to them and do your own research to see if they are the right company for you. 

This might give you a head start, as there are other Reports filed from Florida, Kansas, Ohio and others:

http://www.ripoffreport.com/Search/Alliance-Mitigation.aspx

This claim is false and also makes no sense.  A company is only as good as they handle their customers.

This customer not only was given everything he wanted. 

The customer paid $2,000.00 knowing exactly what he was to receive.  He signed and authorized my company to process two projects that he requested.  He demanded this be finished in "2-3 days" signing and knowing it could take up to 3-6 MONTHS.

We have documentation of everything including communication to this client.  He demanded a refund and it was issued in FULL.  There is documentation and tracking of the Pay Pal refund for $2,000.00.  There was never a court or legal issue.

There is NO basis for this complaint.  We maintain a 98% success rate for our clients and have the documents to prove it.  With full refunds made upon request and hundreds of satisfied customers we find it strange that this customer complained. 

Jason Rogland
President