I signed up for a "free trial offer" after paying the 4.95 and 5.95 shipping fee. I received the face and eye cream. Just 2 weeks later I am charged 176.90 out of my bank account. I called to cancel my subscription and to request my money be returned as I just received the trial and haven't had the chance to truly try it. I was told by "Diego" that I signed a "contract" and he would not be able to refund my money. He kept trying to convince me to try the product and how happy I would be with it. He was even going to send my another bottle "free".....in the end I got 50% of my money returned. Pretty crappy marketing scheme.