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I am a Realtor and had placed a few of my rental clients in homes through American Homes 4 Rent and then I decided to rent one myself. It took 4 days to get my application approved (which I was told would be done the first day I applied). I was also told at lease signing that there is no right of early termination whatsoever should I be unable to fulfill my lease. I met with the move-in inspector on my move in day and they had forgot to have the property (including the disgusting carpets) cleaned. The grass was about 3 foot high at this point too due to them forgetting to send their lawn crew out prior to me moving in. A week after I moved in the AC went out completely. I had AC repair people out to the property SIXTEEN TIMES before the AC issue was resolved. There were minor repairs that needed to be done at the time that I moved in that were never completed after I was assured they would be (the living room ceiling fan was broken, the shower leaked, and there was a leak under the sink). The move in inspection noted that there were holes and marks on the walls and the overall condition of the property that was mediocre at best. I have since fulfilled my lease and moved out. American Homes 4 Rent kept almost HALF of my security deposit for items that were clearly listed on my move-in inspection. They claimed they could not locate the move in inspection and that the employee who conducted it with me must have misfiled it. They do not return calls or emails in a timely fashion if at all and are overall just a horrible company to rent from. Another sidenote is that they by policy increase their rental amounts substantially every year so this is not a good place to rent from if you plan to stay longer than 1 year. Look elsewhere!
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