- Report: #1254276
Complaint Review: American Homeshield - Memphis Tennessee
Reported By:
Tony -
Irondale, Alabama, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Homeshield
889 Ridge Lake BLVD Memphis, 38120 Tennessee, USA
Phone:
18884298247
Web:
www.ahs.com
Categories:
Business Rating:
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American Homeshield AHS AHS- An Unempathic and poor Customer Service Company Memphis Tennessee
I have been with AHS for over 15 years and at one time before this lapse in customer service had 5 properties with this company!!!! On July 25, 2015 I called to report my washing machine was not working. 2 weeks later SS Appliance came out and ordered a part, a week later they came back to put the ordered parts in only to tell me they don't know what's wrong another company would have to come out. A week later Stephen's Appliance came out and like the other company misdiagnosed the problem and ordered the wrong parts. It has been over 6 weeks and AHS is sending another company out who will take another 2 to 3 weeks to come out diagnosed and order the parts again. I will be 2 months without a washer, Im spending $145 a week at laundry mat, and I pay AHS $73 EVERY MONTH FOR THIS GRAVE INCONVIENCE!!!!!!!!!! What's even more frustrating is the washer isn't 2 years old and was replaced by AHS.. I am beyond frustrated and can't understand why AHS cant be empathic enough to look at how long it has taken and 2 different contractors have been out and 5 different parts have been ordered and I am still without a washer............ And not to mention HOLD TIMES ARE 45 MIN TO AN HOUR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
