bcr
United States of America#2General Comment
Sat, June 16, 2012
The Americas Mattress employee response is on par. As a competitor of theirs who also sells mattresses for a living I know that customers who refuse the mattress protectors are the ones who create issues for me later. Any and every mattress company voids a warranty if their mattress is stained-that's why pads and protectors are available on the market to protect the consumer. My suggestion for next time: BUY THE PROTECTION.
Furniture Fair
Cody Rudisill
My131bass
Boston Mountains,#3Consumer Suggestion
Sun, June 29, 2008
I am a competitor to Americas Mattress and I agree with them. I don't see where the company did anything wrong. Sealy Girl Fayetteville, AR
Jim
Wheaton,#4UPDATE EX-employee responds
Wed, March 05, 2008
I WORKED AT AMERICAN FOR A LONG TIME AND WE HANDLED WARRANTIES VERY WELL. FIRST OF ALL, AT THE TIME OF THE PURCHASE I'M SURE THE CUSTOMER WAS OFFERED A MATTRESS PROTECTOR FOR THEIR NEW BED. EVEN IF THEY WERE NOT OFFERED THE PROTECTOR THEY SHOULD HAVE COVERED THE MATTRESS FIRST WITH A MATTRESS PAD BEFORE THEY PUT THE SHEETS ON IT. THE WARRANTY CARD THAT COMES WITH THE PRODUCT EXPLAINS ALL THE DETAILS ABOUT THE WARRANTY, INCLUDING STAINS OF ANY KIND VOIDING THE WARRANTY. THE RETAILER CANNOT CONTROL WHAT A CUSTOMER DOES AT HOME WITH THE PRODUCT OR WHAT THE MANUFACTURER WILL OR WILL NOT ACCEPT IN TERMS OF THE WARRANTY. THE REST OF THE COMPLAINT IS JUST HEAR SAY. THE CUSTOMER MIGHT HAVE AN ISSUE WITH NON ENGLISH SPEAKING PEOPLE. ON ANOTHER NOTE, THE VERA WANG PRODUCT IS A BUST AND THERE ARE LEGIT WARRANTY CLAIMS OUT THERE THAT I'M SURE ARE HANDLED PROPERLY.