- Report: #379007
Complaint Review: American Merchant Center - Van Nuys California
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Author Confirmed
Why?
American Merchant Center
6819 Sepuulveda Blvd, Ste. 311 Van Nuys, 91405 California, U.S.A.
Phone:
800-319-2274
Web:
N/A
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Business Rating:
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American Merchant Center, Inc., Victor Olechno, Jennifer, And Laura Unauthorized monthly debits from my bank account. They ignore my letters and calls. Van Nuys California
1.When I tested my credit card machine, it was NOT working and read modem error My credit card processing company, American Merchant Center, Inc., an ISO/MSP, told me to call Apriva the wireless provider. Apriva stated that my account was deactivated by American Merchant Center on July 10, 2008. Despite many letters, calls, faxes, and eMails to cancel my account, reimburse me, and stop taking money from my bank account, American Merchnat Center refused to comply, gave me the run around and continues to charge my bank account monthly despite my letters and phone calls revoking authorization to charge my check debit account.
2.My credit card terminal, Lipman 8000, arrived with a damaged modem connector. I called Jennifer (my sales rep.) and was instructed to send the damaged piece back to her so she could replace it with a functional one on 3/4/08. I never receive a replacement piece.
3.Also, my Lipman Nurit 8000 device I purchased from American Merchant Cntr for $725.00 arrived USED.
4.I also did not receive my free pin pad as advertised. When I called they instructed me to simply use the debit cards as credit cards and did not offer any further assistance to getting my free pin pad.
5.Per their advertisement, there is a no monthly minimum. However, on each of my billing statements there is a Card Minimum Bill Fee in the amount of $25.00.
6.Per their advertisement, there is a no yearly fee; however, on my billing statement there is a Membership fee in the amount of $59.00. After calling to dispute this, I was told that this is an annual fee.
Michael
San Gabriel, California
U.S.A.
2.My credit card terminal, Lipman 8000, arrived with a damaged modem connector. I called Jennifer (my sales rep.) and was instructed to send the damaged piece back to her so she could replace it with a functional one on 3/4/08. I never receive a replacement piece.
3.Also, my Lipman Nurit 8000 device I purchased from American Merchant Cntr for $725.00 arrived USED.
4.I also did not receive my free pin pad as advertised. When I called they instructed me to simply use the debit cards as credit cards and did not offer any further assistance to getting my free pin pad.
5.Per their advertisement, there is a no monthly minimum. However, on each of my billing statements there is a Card Minimum Bill Fee in the amount of $25.00.
6.Per their advertisement, there is a no yearly fee; however, on my billing statement there is a Membership fee in the amount of $59.00. After calling to dispute this, I was told that this is an annual fee.
Michael
San Gabriel, California
U.S.A.
2 Updates & Rebuttals
Bren
El Segundo,California,
Happy Customer
#2Consumer Comment
Thu, September 19, 2013
American Merchant is great and very professional!
I was impressed how fast I got my machine and how they were able to answer all my questions.
Nothing like having peace of mind when learning something new. I am a first time business owner, and this is my first time accepting credit cards.
American Merchant service is A+ and I am using them again once everything goes well and I open up my second business.
I am a happy customer indeed!
Victor
San Clemente,California,
U.S.A.
Fraudulent Use OF My Name
#3UPDATE EX-employee responds
Sun, June 14, 2009
I Victor Olechno, have not been associated with this company since 1999, and in no way have anything to do with them in ownership, working or compensations.... please carefully check your facts. If they are using my name it is fraudulent and I will pursue legal action against American Merchant Center, Inc. Please remove me from your complaint and any other complaints you might have with them since 1999 involving my name being I am not responsible or associated with them. When I worked for them 1998 as acting President and CEO the office was located in Newport Beach, California. I have attached a link with a press release confirming the information. My regrets to any consumers that may have issues with American Merchant Center, Inc. Thank you. http://www.americanmerchant.com/cnn/pna.show_story.htm Regards, Victor Olechno
