- Report: #434529
Complaint Review: American Private Security - Fair Oaks California
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Author Confirmed
Why?
American Private Security
7932 Sunset Avenue Fair Oaks, 95628 California, U.S.A.
Phone:
800-983-1932
Web:
N/A
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American Private Security Dumbest guards I ever saw Fair Oaks California
We hired this company to do security for the parking lot at our motel, after having several guests cars towed, we had to fire them. They couldn't form enough intelligence to check the log before having cars towed. I cost us several thousand dollars in restitutiton to motel guests.
Jumper
atlanta, Georgia
U.S.A.
Jumper
atlanta, Georgia
U.S.A.
1 Updates & Rebuttals
Joe
Austin,Texas,
U.S.A.
the dumber the guards, the more crooked the owner of the company
#2Consumer Comment
Mon, March 16, 2009
I HAVE BEEN IN PRIVATE SECURITY FOR A WHILE AND I HAVE QUESTIONS. SOMEHOW YOU HAD CONTACT WITH THIS SECURITY COMPANY. YOU SHOULD HAVE EXPLAINED EXACTLY WHAT YOU WANTED THE GUARD TO DO AND HOW YOU WANTED IT DONE. THE PERSON YOU TALKED WITH SHOULD HAVE TYPED UP POST ORDERS WHICH ARE INSTRUCTIONS TO THE GUARD ON WHAT TO DO AND HOW TO DO IT WITH CONTACT NUMBERS IN CASE OF EMERGENCY OR QUESTIONS. AND THEY SHOULD HAVE LET YOU LOOK IT OVER TO MAKE SURE IT WAS LIKE YOU WANTED IT AND YOU SHOULD HAVE LOOKED OVER THE CONTRACT WHEN YOU SIGNED IT. WHEN THE GUARD SHOWED UP, A FIELD SUPERVISOR FROM THE SECURITY COMPANY SHOULD HAVE COME OUT AND SHOWN THE GUARD WHAT TO DO BASED ON YOUR INSTRUCTIONS THAT YOU APPROVED. IN CASE THEY DON'T SEND A SUPERVISOR OUT, IT IS YOUR RESPONSIBILITY TO GO OUT AND TALK TO THE GUARD AND MAKE SURE THEY KNOW WHAT TO DO. THE GUARD MIGHT BE A SUBCONTRACTOR BUT BECAUSE YOU HIRED THE COMPANY THAT EMPLOYS HIM OR HER, YOU ARE ULTIMATELY RESPONSIBLE FOR HIS OR HER ACTIONS -- AS YOU FOUND OUT LATER -- AND SO YOU HAVE A PERSONAL INTEREST IN MAKING SURE THIS GUARD KN OWS WHAT YOU WANT DONE. NEVER ASSUME ANYTHING WITH PRIVATE SECURITY GUARD CONTRACTING COMPANIES.. THEY TEND TO HAVE A HIGH TURNOVER BECAUSE THE COMPANY OWNERS TEND TO DO THINGS LIKE SEXUAL HARASSMENT AND DISCRIMINATION AND SKIMMING PAYCHECKS... THINGS THEY DON'T WANT CLIENTS TO KNOW AND THEY ARE PROBABLY SCREWING YOU GUYS OVER TOO. THIS MEANS THAT THEY MIGHT SEND OUT A DIFFERENT GUARD EVERY NIGHT WHO HASN'T BEEN TRAINED IN EXACTLY WHAT YOU WANT THEM TO DO, AND SO MISTAKES WILL HAPPEN. IT WOULD HAVE BEEN CHEAPER IF YOU HAD JUST HIRED A GUY TO COME IN BECAUSE THAT WAY IT WOULD HAVE BEEN DONE THE WAY YOU WANTED IT AND IF THE GUY DIDN'T HAVE TO HAVE A FIREARM, WELL, WHAT DO YOU NEED A PRIVATE SECURITY COMPANY FOR? WITH THE EXTRA EXPENSE AND HASSLE? MAYBE THOSE GUARDS MADE A DEAL TO GET A PERCENTAGE OF THE FEES FROM VEHICLES TOWED. THEIR HOURLY WAGES ARE LAUGHABLE SO THEY SUPPLEMENTED THEM -- MAYBE? SECURITY GUARDS ARE RATHER BURNED OUT BECAUSE THEY ARE CHEATED BY THEIR BOSSES AND TREATED WITH DISRESPECT AND ABUSE BY THE GENERAL PUBLIC SO WHY SHOULD THEY CARE ABOUT YOU? THAT IS BECAUSE WHEN THEY KNOCK THEMSELVES OUT TO DO A GOOD JOB FOR THE CONTRACTOR, THEY ARE NOT APPRECIATED, THEIR CHECKS ARE STILL SKIMMED AND THEY ARE SOMETIMES TRANSFERRED OUT AFTER SEVERAL YEARS WHEN THE CONTRACT IS CANCELED. SORRY. THAT'S HOW IT IS. THE GUARDS AREN'T DUMB -- YOU JUST HAVE TO KNOW HOW SECURITY COMPANIES WORK AN D HOW TO INSTRUCT THEM TO DO THE JOB YOU WANT DONE.
