- Report: #438896
Complaint Review: America's Best Contacts & Eyeglasses - Kansas City Missouri
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Author Confirmed
Why?
America's Best Contacts & Eyeglasses
10127 State Line Road Kansas City, 64114 Missouri, U.S.A.
Phone:
816-765-2500
Web:
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America's Best Contacts & Eyeglasses FALSE ADVERTISEMENT Kansas City Missouri
First of all the deal you might THINK you're going to be getting will NEVER be...
I thought I would spend approx. $100.00 (since the deal said $69.95 for 2 pairs) I was supposed to get my exam for free, 2 pairs of glasses. I left there with a $400.00 bill, had to pay for my exam, and the funny thing is, I actually bought a pair of frames that were over $100.00, so I just get one pair! Tell me how this works? then I got my glasses and they were WRONG!
The staff was COMPLETELY unprofessional!
I went to pick up my glasses when they called, the gal just gave them to me, DIDN'T even fit them, and pretty much sent me out the door.
This is the first, and the LAST time I will deal with these people!
Mindy
Kansas City, Missouri
U.S.A.
I thought I would spend approx. $100.00 (since the deal said $69.95 for 2 pairs) I was supposed to get my exam for free, 2 pairs of glasses. I left there with a $400.00 bill, had to pay for my exam, and the funny thing is, I actually bought a pair of frames that were over $100.00, so I just get one pair! Tell me how this works? then I got my glasses and they were WRONG!
The staff was COMPLETELY unprofessional!
I went to pick up my glasses when they called, the gal just gave them to me, DIDN'T even fit them, and pretty much sent me out the door.
This is the first, and the LAST time I will deal with these people!
Mindy
Kansas City, Missouri
U.S.A.
1 Updates & Rebuttals
Andrew083
Mauricetown,New Jersey,
U.S.A.
Just went to America's Best
#2Consumer Comment
Wed, July 15, 2009
At the location here in South Jersey, I really did not experience any of the problems expressed in this report. I was first told to go look at the frames while waiting for my exam, and each pair of frames was clearly marked with a price, and very clear signage explaining what 2 pair would cost (2 marked 49.95 for 69.95, 2 marked 59.95 for 99.95 etc). After picking out a frame I liked, clearly marked at 59.95, I knew from paying attention to the signage in the store that it would cost me 99.95 for the pair. After the exam, I was given the option to purchase a package that included scratch-resistant coating, UV, tint option, and a warranty, and was clearly told how much extra this would cost. Then I was given the option of a no-glare coating and was clearly told how much extra this option would cost. There was no high-pressure tactics here, and no deception. I suspected going in that these options would end up costing more if I wanted them, just like at any other chain. Perhaps less savvy consumers would be surprised that you are not going to get all the bells and whistles on 2 pair of glasses for 69.95, short of ordering from an internet outlet, but those of us who pay attention know better.
