Complaint Review: AOL - Nationwide

800# AOLNet ($6/Hr Surcharge)
P- 1-800-716-0023

800# Canada ($12 US/ C $16 )
P- 1-800-318-2265

888# X2 ($6/Hr Surcharge)
P- 1-888-265-4736

Access Numbers
P- 1-888-265-8005

AOL AAdvantage Program Information
-AOL AAdvantage Department-
I- #9439 P- 1-877-247-2058

AOL AAdvantage Account Information
-American Airlines Account Department-
P- 1-800-882-8880


AOL Anywhere (CE and Palm Support)
P- 1-888-235-0893
Queue Hours: 10AM - 12Midnight EDT 7 days a week

AOL Canada (All support)
P- 1-888-265-4357

AOL Investor Relations SN: [email protected]
P- 1-703-265-2741

AOL Long Distance Service
P- 1-888-825-5265 (1-888-TALK-AOL)

AOL Long Distance Complaints
P- 1-877-872-9961

AOL Mexico (All support)
P- 01-800-522-3000
This number is exclusive to Mexico (ONLY works when a person is calling from
Mexico); NOT valid when calling from other countries.

AOL Mexico (Sponsered Account Test)
P- 1-888-719-9621

AOL On Your Phone Bill
P- 1-888-839-8458

AOL On Your Phone Bill Authorization
P- 1-866-486-0329

AOL PLUS (Satellite/DSL)
P- 1-888-849-3200

AOL Puerto Rico
P- 1-888-265-1111

AOL Subscription by Phone
P- 1-800-466-5463

AOL Tech BBS
P- 1-800-827-5808 also P- 1-703-481-2633

AT&T WorldNet
I(W)- #8156 P- 1-800-400-1447

Billing (Member Payment)
I- #9923 P- 1-888-265-8003
Handles billing issues for AOL members.

CAT Appeals/Screen name/Password
I- #9926 P- 1-888-265-3733
P- 1-888-265-8004

Handles the CAT Appeals process. When a member's account has been terminated
for a TOS violation, this queue evaluates whether the account can be
reactivated. In addition, they handle resetting member passwords.

Cendant National Values Program
I- #9480

Cendant Cancellations (all memberships)
P- 1-800-843-7777

Check Authorization
P- 1-800-741-7610

When a member creates an account using a checking account as billing method,
we are required to verify the accuracy of the information before the account
can be used. Check Authorization handles these calls.

CompuServe (General Support)
P- 1-800-848-8990
This is the main queue for all CompuServe issues.

CUC National Values Program
I- #9485

CUC Cancellations (all memberships)
P- 1-800-843-7777

Digital City
P- 1-877-AOL-LOCAL
Addresses any inquiries regarding the AOL Digital Cities program.

DSL Queue
P- 1-888-849-3200 (Billing, Tech and Saves)
Queue Hours: 8AM- 1AM EDT 7 days a week

Handles issues specifically related to AOL's DSL partnerships. This is a
special AOL service that includes broadband content and is cobranded with a
telephone carrier. This queue does not handle issues for callers not
enrolled in the cobranded AOL program. Those callers should be referred to
their ISP for assistance.

Fraud/Research (AOL)
I- #9930 P- 1-800-307-7969
Assists members with nontechnical, non-CAT related Compromised/Unauthorized
account issues for AOL.

CompuServe Fraud member's must call (P) 1-888-237-8638 for assistance.

Gateway.net Support
P- 1-888-395-2051
T- # 9919
Handles technical and billing issues for members of the Gateway.net ISP.

Gateway 'Instant AOL' Support
P- 1-877-485-1465
Handles warrenty claims and hardware issues with the Instant AOL device.

Globalnet International Support
I(W)- #8383 P- 1-703-264-1184
Provides assistance for members with US AOL accounts who are currently
outside the United States.

Invoice Accounts
I- #9801 P- 1-888-833-1819
Handles billing issues for members with Invoice billed accounts.

McAfee
P- 1-972-308-9960 (order software)
P- 801-492-2600 (tech support)

Member Save
I-#9970 From all Member Pay Queues
I-#9927 From all other queues

W-#8989 Only from Member Pay Queues

P- 1-888-265-8008
Handles all inquiries regarding account cancellation.

Microsoft Support
Standard Support: P- 1-425-635-7000 (Toll Call - Fee-Based Support only)

Internet Explorer Support: P- 1-425-635-7123 (Toll Call - Fee-Based
Support Only)

Orders/Sign Up By Phone
I- #9924 P- 1-888-265-8002
Handles both software orders and Sign Up By Phone.

Overhead Account Support
P- 1-877-440-7372 I- #9256 I(W)- #8256
This queue handles issues for members using overhead accounts.

Reactivations
I- 9932 P- 1-888-265-4042
Processes AOL account reactivation.

Registration Assistance (Non Technical)
P- 1-800-827-0035
Assists members with nontechnical registration help.

Sales/Product Info
P- 1-888-265-8001
Handles inquiries about AOL inc. products and order inquiries.

Sales/Save to Tech (All Queue)
I- #8161 (WinTech)
I - #8163 (Mac Tech)
Cold Transfer - #9920 (WinTech)
Cold Transfer - #9922 (MacTech)
Special transfer code for the Saves queue to direct transfer to technical
support.

Spin Off Sub Accounts
P- 1-888-758-0297
Queue handles inquiries about Spin Off Sub Accounts.

TCS (For Employees)
P- 1-888-827-0550
Handles time off requests for Internal employees.

Tech - Windows
I- #9920 P- 1-888-346-3704
Handles all technical support questions for the AOL Windows client.

Tech - Mac
I- #9922 P- 1-888-265-8007
Handles all technical support questions for the AOL Macintosh client.

Time Warner (Questions about Magazine Subscriptions)
P- 1-800-895-2068

Time Warner (Questions about TW Employee Program)
P- 1-800-664-1789

TTY Support (US and Canada)
P- 1-800-759-3323
Technical and Billing support for the hearing impaired.

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