Macthorough
Essex,#2UPDATE EX-employee responds
Fri, October 23, 2009
You probably were slightly mishandeled my a few of the Newtorkers in the store but I garentee Apple will hook you up if you know how to play the game. Now I did not work for Apple directly but I was an applecare agent contracted by Apple. I worked out of Baltimore, Maryland.
Keep in mind that Data is not Apple's responsibility although they provide various ways to backup ur data to help prevent data loss. ALL HARD DRIVES FAIL AT SOME POINT. What you're saying is like trying to blame the bank because you lost your wallet.
Regarding the repair -Call Applecare and deal with their Tier2 agents only! Just call and ask for Tier2. They usually give u want ever you want. They want to make you happy - as hell! Trust me it's gross to see what they do for people. You just went about it the wrong way. Apple's policy is not to replace a computer unless it has been repaired, for the same repair, 3 times or more. So if the drive fails once that does not make a lemon. Replacing the hard drive should suffice. The ARS are not equipped with full data recovery service so they don't offer it.
Filing a complaint will not get you what you want! Calling Tier 2 will help.
Urada
Cupertino,#3Consumer Comment
Wed, February 25, 2009
First off, where did you get the computer? AAhh, yes online. It was CUSTOM CONFIGURED, not available in stores. Apple Retail Stores cannot make returns on custom configured machines bought at the Apple Online Store, because they do not carry those in their stock. To make returns you would have to go through either 1-800-APL-CARE, or 1-800-MYAPPLE. And if you would have gone through either of these outlets, I know, from experience that they would have taken care of this promptly. Second - They almost threw you out of the store? And why do you think this is? Could it possibly be because it is a FAMILY environment? Through experience shopping, and taking One to One lessons at MY local Apple Store, I have seen firsthand, how they react when people act childishly and begin to yell and cuss at employees, they calmly ask them to leave. No one deserves to catch rash words, and judgement because of their own unwillingness to hear someone out. AND they forced you to buy a hard drive to do a data transfer? I HIGHLY doubt that! When my logic board crashed a few months ago, out of warranty mind you, they told ME that a data transfer was free of charge. PLUS when I decided to go through Apple Care to have my machine fixed, the representative I spoke to on the phone also asked if I would like a FREE data transfer. People who know and use Apple Computers, will see straight through this as I have, good job on doing nothing.