Complaint Review: Apple - Cupertino California

 As someone who DOES use Apple, it really sounds like you have a software causing errors. As for your warranty, it could be that you are outside of your return period. A warranty doesnt mean solve all of your problems. I would suggest a FULL wipe and restore on the computer and if that doesnt fix the issue YOU are going to have to pay to let a professional work on it. Its either a software error or a virus.

First off you provided a "typical" response in the "You must work for the company".  As it is very typical when someone says something the poster doesn't agree with they usually go to this response.  I personally think I have been accused of working for a couple dozen companies.  When in fact just like all of those were wrong, you are also incorrect.  As I do not now or have I ever worked for Apple.

However, I have worked with various computers and through various experience do know a few common issues.  You failed to answer a single question that could go a long way to explaining the issue, just going back to your "I want my refund and I want it now" mantra.  Tech support can witness all of the issues you claim, it still doesn't mean it is something that is covered under warranty.  So if you want to continue with that go right ahead,  as personally if you want to go ahead and sue..sue..sue that is your right.  You better just be sure you actually have a case(of course I know you will emphatically say that you do).

Oh and since you say you will post an update when you win your lawsuit, included in that would you be posting the specific docket information so people can see it or are we just to trust you?  Then if by chance you (gasp) loose your lawsuit are you going to post that as well?

Robert,

All you did was speculate about what you THINK caused the problems.  You NEVER acturially SEEN the multiple problems I described.  Which explaine why each assumption you made was WRONG in regards to the defective Mac book Air.

Fact: 1)  The Macbook Air was defective upon purchasing it from your company. 

Fact  2)  Within 1 week of purchasing the defective product from the Apple store I requested a refund or exchange.  And was told "No" by the staff because I must first allow technical support time to attempt to resolve the issues..  However, each attempt made by a tech support failed to be a permanant solution.  For example a tech support may have eventually retrieved missing emails during the session.  But it did not permanantly correct the problem.  E-mails will continue to go missing.  Once I realized their attempts were unsuccessful I called back requesting a refund or exchange and again I was denied. I was told that I now have to allow the senior technician time to see if they can resolve the issue.  When the seniot Tech support was unsuccessful, I call back demanding an exchange or a refund and so and so on.  Resulting in me being stuck with a defective product sold to me by your company.

Fact 3)   Within  a few days of purchasing the defective Mac book Air.  I notified your staff of the problems I was having.  I immediately asked for a refund or exchange.  My request should have been honored at that time.

Fact 4) Robert as I previously mentioned...you never witnessed the problems but you attempted to point all the blame onto me.  However,  I have PROFF of Apple employees who ACTURIALLY WITNESSED the ongoing problem say "I never seen anything like this before".  "To be honest I do not know why this is happening".  "I do not know the exact cause of this problem". "I think you are entitled to a refund or exchange", "You've been very patient with us",  "There was a "Glitch" in Apples system"  etc.  But NO ONE said I caused the problems.

At this point it is clear that Apple does not value me as a customer, and doesn't care that they sold me a defective product that continously malfunction since the day I purchased it.  I refuse to participate further in a dialogue with an Apple representative that is not pertaining to me obtaining a refund.  Moving forward, I request Apple representatives to  ONLY contact me to provide instructions on how I can return their defective lap top to them and arrangements for a full refund.  Otherwise, I will bring my evidence to court and allow the judge to render a decision.  I am very confident that the Judge will rule in my favor.

I further request that Ripooreport.com keep my complaints active for the public to view.  They must be warn and witness how Apple treat customers.  I will provide an update once I win the lawsuit.

Thank you ripoff.com for attempting to resolve the issues and providing a platform for customers to warn others.  If I read this review it would have deter me from purchasing a product with Apple.  

Lady Justice

NYC

Just about every issue you described is indicitive of a Software(or User) Issue NOT Hardware, and Apple like other companies will warranty the hardware only.  While I am not going to diagnose your computer or tell you 100% for sure it is not hardware.  Just about every symptom you described points to a software or user issue, which is generally not covered.  Hardware will not make random e-mails disappear, it will not magically change fonts on your e-mail or in your brower while you are on the Internet.  

While it may not provide a definite answer, the most interesting thing is these e-mails that were "recovered". You say that tech support spent the night recovering the e-mail and 32 others.  The reason that this is interesting is because first what "tech support" recovered them.  Is your mail Web Based?  How exactly did they recover them, that is where exactly were they located and how did they know that these 32 you had not seen and perhaps had truly deleted, were in fact considered spam, or some other legitmate reason.

Now, there is also USER error.  One of the most common ones is you accidently hitting the Touch Pad.  As generally in condjunction with hitting the touch pad you can hit other keys and do things such as change fonts, or set the volume control.  As I said I am not saying you did this intentionally, and you may even swear that you aren't.  But of any reason, this actually matches the symtoms you are having the best.  So I would give a suggestion for this one, at least as an experiment.  Go out and purchase a cordless mouse to connect to your laptop, disable the touchpad and use it as you usually do.  I would not be shocked if all of your "issues" went away.   If you already have a separate mouse, be sure your touchpad is actually disabled(it won't be disabled by just having another mouse connected, you have to physically tell it).

There is a final item with a possible hardware issue.  The Volume,  it could be an indication of something failing with the speaker or on the board.  However, that is only one part and would not explain the other issues.

One other question, have you tried a totall reinstallation of the OS and drivers?