- Report: #949602
Complaint Review: Aquajet Showers - Somers New York
Reported By:
unicorn -
Cheektowaga, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Aquajet Showers
108 Village Square # 305 Somers, 10589 New York, United States of America
Phone:
914-533-7257
Web:
aquajetshowers.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Aquajet Showers Aquajet Showers are a piece of crap! Somers, New York
I first saw the Aquajets at a local fair. saw all the benefits that interested me about all of it. With me having herniated discs, I dreamed of my "time out," my place to go and rest and relax my aching muscles after a long day of 12 hours on my feet. Went home did some investigating, noticed no negative reports.
Next year rolled around for the fair and pruchased my shower. Everything went well, paper work. Was told time of purchase that it will be delivered to my home and all sales final because of the "Fair Sale." In addition, to no returns on product pruchased.
With this in mind, hire a contractor to remodel my entire bathroom. As he proceeds to educate himself on this type of shower, he notices different items to be questionable. No proper detailed instructions, certain connections do not make sense, which lead them to want to contact the company for correct information.
The main business line is a fax machine. Other numbers given are either take you to a British male voice that redirects you to the fax number and wants no messages left. Other numbers take you to a female voice and stated that she will contact you shortly.
My contractor informs me of this situation, I now call and get the same run around, you can even e-mail them online, and it states that they will get back to you in fourty-eight hours but they don't.
How can a company stand behind a product, take a persons money for thousands of dollars and deliver them a product that does not look like the show model, and the quality and and product looks second hand made and preused parts.
Anyone that bought this product and are trying to install this yourself as they stated. Do Not Do, certain things are questionable.
Next year rolled around for the fair and pruchased my shower. Everything went well, paper work. Was told time of purchase that it will be delivered to my home and all sales final because of the "Fair Sale." In addition, to no returns on product pruchased.
With this in mind, hire a contractor to remodel my entire bathroom. As he proceeds to educate himself on this type of shower, he notices different items to be questionable. No proper detailed instructions, certain connections do not make sense, which lead them to want to contact the company for correct information.
The main business line is a fax machine. Other numbers given are either take you to a British male voice that redirects you to the fax number and wants no messages left. Other numbers take you to a female voice and stated that she will contact you shortly.
My contractor informs me of this situation, I now call and get the same run around, you can even e-mail them online, and it states that they will get back to you in fourty-eight hours but they don't.
How can a company stand behind a product, take a persons money for thousands of dollars and deliver them a product that does not look like the show model, and the quality and and product looks second hand made and preused parts.
Anyone that bought this product and are trying to install this yourself as they stated. Do Not Do, certain things are questionable.
2 Updates & Rebuttals
Maryann
T,Delaware,
USA
update on part recently sent
#2Consumer Comment
Wed, October 24, 2012
Aquajet showers in somers, NY did finally send a replacement part for our shower 9011. The plumber just replaced the part and finished re-assembling the shower yesterday. This is a NEW (my 3rd) plumber.
His advice for the company is to have a dvd for the ENGLISH speaking people and more EXPLICIT directions. Directions that match the shower purchased.
It's only common courtesy for a company to answer the phone and return calls to customers when promised. The plumber tried to call when he was here working to ask for some advice on assembling the shower because of it's difficulty. He sold the shower to us saying (an uneducated non plumber person could have it done in 4 hours) which is not true.
Although the shower is assembled and not working 100% and missing shelves my daughter did enjoy taking her 1st bath in it today while she is home sick from school.
If the company was just honest and maybe had a phone tech on hand that answered all installation questions Mon-Fri to offer advise/help with assembling they would have a lot more happy customers. I'm sure it's frustrating and overwhelming for James when complaint after complaint comes in but this is a business and that's part of owning a company. Sometimes you just have to suck it up and do the right thing. I know I would just to keep my reputation and happy customers. Referrals are the BEST advertisement and it's FREE!
Maryann
T,Delaware,
USA
Same story here
#3Consumer Comment
Sat, October 06, 2012
10 year warranty? How is that possible if they don't return calls, emails or letters? That is FALSE advertising.
Just saw an attorney about this company. Also wrote letters to Attorney General, Consumer Affairs, as well as Constar (who is the manufacture). Only response I got was that they have wrote this company letters and he does NOT respond back. He ignores every complaint according to the BBB who now list this company as rated F.
I bought shower # 9011 from Aquajet showers for a now 9 yr old child with down syndrome and other disability's. The shower came 4/18/2012 and to this date NEVER worked. In fact we had to pay plumber #1 to take it down so I could get a CO on my home because the shower was inoperable and the insepctor would not pass it. Plumber #2 came out and tried to reassemble and had ALL the same issues as plumber #1. BOTH plumbers are NJ certified. I was advised by my attorney to take it down as it is a saftey hazard for my 2 small children so plumber #2 is doing that this weekend. I have invested over $8,000.00 in the shower at this time.
Sad thing is my little girl is devastated and lays next to the shower with her bath towel crying to use it. How do you tell a child like her what's going on when at 9yrs old she can barely speak.
The down syndrome group (which has over 1000 members) was waiting to hear all about the shower. If my daughter loved it and it helped with showering her they were going to call the company down to demonstrate the shower at one of the seminars we have. I bet they could have sold hundreds to the families. I have been keeping them updated on my progress with my experience so far.
I do plan to make EVERYONE aware of MY experience with this company. I also INVITE anybody to my home to see the shower sitting in my basement NEVER used 1 time! I plan to attend ALL the home shows in the NJ, DE, MD, PA, NY area with all my paid bills in hand & copies of all my letters I have wrote to date and pictures with my daughter holding her bath towel crying to get in. I also have video on my phone.
