- Report: #855605
Complaint Review: Archives.com - Internet
Reported By:
Brooke -
Blaine, Washington, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Archives.com
Archives.com Internet, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Archives.com Misleading sign-up procedures, not worth the money, unresponsive to requests for money back. Internet
I signed up for their 7 day free trial and quickly realized it wasn't useful - several times I entered names that have lots of on-line info available from several sites, and they had no info on them. When I tried to cancel before the end of the trial, I was repeatedly taken to the screen where you re-enter your billing info. Since that was the only route available, I entered my info. However, I discovered that signed me up for a year's subscription.
Because this was a mistake on my part, I emailed them and asked them to cancel it. They informed me that since I had signed up for a 7 day trial a year ago, which I had forgotten, that I was automatically subscribed for a year. They would not reverse the charge, they only stopped the automatic renewal in a year.
While I take responsibility for not realizing I hhad done the previous trial, there was nothing on their website that indicated I was signing up for a year's subscription. I wouldn't mind if the site were useful, but it's not at all. And they certainly were not customer friendly!
I would definitely NOT recommend this website!
Because this was a mistake on my part, I emailed them and asked them to cancel it. They informed me that since I had signed up for a 7 day trial a year ago, which I had forgotten, that I was automatically subscribed for a year. They would not reverse the charge, they only stopped the automatic renewal in a year.
While I take responsibility for not realizing I hhad done the previous trial, there was nothing on their website that indicated I was signing up for a year's subscription. I wouldn't mind if the site were useful, but it's not at all. And they certainly were not customer friendly!
I would definitely NOT recommend this website!
