Ladyluck
Anchorage,#2Consumer Suggestion
Fri, May 22, 2009
Well, this isn't a bait and switch but it is a claim settlement issue. As a military member you are entitled to full value protection coverage from the carrier. My biggest concern for you is if your TV is not working and if there wasn't any external damage noted upon delivery the carrier will most likely not be liable for mechanical/electronic defects for they have no way of knowing if it worked properly prior to pick up (i'm sure you've heard them say MCU ((mechanical condition unknown)) regarding this type of damage.) Anyways, if you are not satisfied with your claim settlement you should contact the claims department manager. Go over your contacts head. Insist to speak to their manager. If you don't get further with that manager, ask for their manager. Keep moving up the managment chain until your claim settlement is legally satisfied. If that doesn't work or if you'd like to bypass that type of leg work contact your local TMO (transportation management office) office or JAG office and they will assist you in rebutting the claim settlement. I'm in the transportation industry and although I do not work for Arpin I can tell you that they have a wonderful claims settlement reputation. I think it's in your best interest to go higher on the management chain so if they have a "bad apple" in the claims department it can be taken care of immediately. I can also tell you that I know they take their military moves very seriously and care very much about the members. I'm so sorry you had a bad experience and think you can resolve the issue by following some of my suggestions. Good luck to you! Thank you for serving!!!