Complaint Review: Associa Real Property- Hayley Johnson-Selective Enforcement- Pitiful Property Manager - Dublin Ohio

Recently RPM -Associa Real Property Management replaced two horrible property managers with Hayley Johnson. RPM is been a disgrace on our property for years. Here is what one former board member that resigned because of them had to say..

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Former Board Members Review..

We’ve used Real Property Management at Hilliard Commons since the the community was built. They have consistently had problems including misspent funds, mis-treatment of residents, etc. I would not recommend this company for your property management or condo association.

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Since Hayley Johnson has taken over the property has never looked worse. She occasionally rides around in her suv to d**n lazy to get out and walk the property. When you talk to her shes cool til you catch her in a lie or refusing to answer a question then she says " Your a renter I cannot speak to you"

The rules say they are to deal directly with an owner and not the renter yet she deals with renters except If you expose her or catch her talking B.S. then she cuts you off. I know of several renters who speak to her and she allows them to file work orders when the rules clearly say no.

Hayley johnson also takes part in a long history of selective enforcement. She sends out violations to some residents while others who are friends of board members or on their good side are allowed to violate rules..

Here is what people from all over have to say about Associa Real Property.

Bass Man

in the last week-Edit

This company is a big joke. THEY LIE,SELECTIVELY ENFORCE RULES, AND MORE Notice how many bad reviews they have and when the answer a review its the same BULLS* RESPONSE. " Response from the owner we are very sorry to hear about this ...More

Jean Landuyt

Jean Landuyt

5 months ago

Worst customer service ever! Website would not work for making a payment for 3 days in a row. Mary at RPM advised me they have no control over website and can't do anything. I need to contact them or mail my payment. I advised her, it is ...More

Response from the owner5 months ago

Jean, we are very sorry to hear about this experience and appreciate the feedback you've provided. Please email us at [email protected] with the name of your community and your contact information and a team member will contact you shortly. Thanks.

Sean Shr

Sean Shr

in the last week

This is the worst HOA i have to deal with... they sent the charges which they are not supposed to ask and also they have the worst customer service i have ever seen. I wish they improve this. They charge us high monthly HOA fee but provide very least service. i am very much disappointed with them.

Columbus Ohio

Columbus Ohio

2 months ago

This crooked company takes our HOA fees but does ZERO upkeep. We have some years old mulch up front of the neighborhood and that’s it. Our pond is an overgrown cess pool which many of us have started reporting to the city and the Ohio ...More

Response from the owner2 months ago

Columbus, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at [email protected] with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.

jeremymmyers

jeremymmyers

5 months ago

We have had nothing but issues since building our house in 2008. First, we thought they were rolling our fees into our mortgage for the first two years. We heard nothing from the association until about two years later, telling us we owed ...More

Response from the owner5 months ago

jeremymmyers, we are very sorry to hear about this experience and appreciate the feedback you've provided. Please email us at [email protected] with the name of your community and your contact information and a team member will contact you shortly. Thanks.

Christine Stout-Smuck

Christine Stout-Smuck

3 months ago

Terrible customer service. As the executor, I am under contract to sell my mother's condo at Village of Blacklick Creek. The buyer had some concerns about roof, gutters, concrete and structural settling . I have been trying for a week to ...More

Response from the owner3 months ago

Christine, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at [email protected] with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.

Julie Brook

Julie Brook

3 months ago

Worst customer service, never answers the phone, messes up on just about everything. Never return calls. Tries to overcharge by changing HOA laws.

Response from the owner2 months ago

Julie, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at [email protected] with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.

Faith Pogue

Faith Pogue

7 months ago

Horrible. Worst customer service I've ever encountered. No one can answer my questions...or even call you back!! I've been dealing with an issue for almost 2 months and it's still not resolved!!

Response from the owner7 months ago

Hello Faith Pogue, we are very sorry to hear that you have not received a response. We apologize for any inconveniences you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email [email protected] with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.

Joshua Kibbey

Joshua Kibbey

2 months ago

Not sure. They won't ever answer the phone or call you back.

Response from the owner2 months ago

Joshua, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at [email protected] with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.

Daniel Schneider

Daniel Schneider

9 months ago

The never reply but love to micromanage and fine, fine, fine! A$$ocia!

Response from the owner9 months ago

Hello Daniel Schneider, we are very sorry to hear that you have not received a response. We apologize for any inconveniences you may have experienced. We take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. Please email [email protected] with your community name, address and a phone number where you can best be reached, and a team member will contact you shortly. Thank you.

David Wilson

David Wilson

3 months ago

Response from the owner2 months ago

David, we are very sorry to hear about this experience and appreciate the feedback you've provided to the corporate office. Please email us at [email protected] with the name of your community and your contact information and a team member will contact you shortly. Once again, thank you for reaching out to the corporate office of Associa.

CHERYL McCARTHY

CHERYL McCARTHY

5 months ago

Response from the owner5 months ago

Cheryl, we are very sorry to hear about this experience and appreciate the feedback you've provided. Please email us at [email protected] with the name of your community and your contact information and a team member will contact you shortly. Thanks.

Jacky Walsh

Jacky Walsh

10 months ago

You can find the reviews here including the one from the former board member Leonard Mack..

google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=associa%20real%20properety&oq=associa%20real%20properety&aqs=chrome..69i57j0.5119j0j8

ripoffreport.com/r/Hilliard-Commons-Community-Association/Ohio/Hilliard-Commons-Community-Association-BEWARE-OWNERS-AND-RENTERS-Hilliard-Ohio-1231349

ripoffreport.com/r/Five-Seasons-Landscape-Management/Reynoldsburg-Ohio-43068/Five-Seasons-Landscape-Management-Liars-Slobs-Piss-poor-jobs-Reynoldsburg-Ohio-958195

google.com/search?espv=2&q=richmark+gutter+company&oq=richmark+gutter+company&gs_l=serp.3..35i39k1j0i22i30k1.2665.9081.0.10656.56.31.0.0.0.0.373.4268.0j18j2j3.23.0....0...1c.1.64.serp..36.19.3461.0..0j0i20k1j0i131k1j0i3k1j0i10k1j0i22i10i30k1.TW_pVjbwLcA

The board member above Wil William Brown said this to me today in an email..

"Did you know that most of us realize you have 100% legit concerns? "

They treat me like crap along with other neighbors but yet today im told by William Brown..

"Did you know that most of us realize you have 100% legit concerns? "

They realize I have 100% legit concerns and yet throw me out of meeting after i have been allowed for years to attend, refuse to talk to me and handle any problems or work orders because im a renter yet other renters don't have to abide by the same rules..

HAYLEY JOHNSON

E-Mail - [email protected]

614-766-6500

IS TAKING PART IN SELECTIVE ENFORCEMENT AND TO d**n LAZY TO EVEN WALK THE PROPERTY WEEKLY TO SEE THE PROBLEMS.

She enforced a Latino neighbor for a commercial pickup truck with lettering. When i went out that day there were 8-9 trucks in violation

she had no clue about. These trucks are there in the day also. One commercial vehicle was 50 yards from her office door and

nothing. after complaining the board changed the rule to a " per case basis"

Then behind her office a vehicle sat with flat tires when exposed she wrote them and the tire was pumped up a few weeks later

The next week after that it was flat again. The license expired over a year ago and should have been removed a long time ago.

One neighbor down the street had their trash can out and recycle can for many months. She drove by it many times

it wasnt til i took pictures and exposed them that it was removed. Yet the foreigners across the street leave theirs out for 1 day late

they get a letter

Disclaimer.. This blog post is my opinion. It is up to the reader to look at the above printed material and come to

your own conclusion.

UPDATE... HALEY JOHNSONS EMAIL HAS BEEN RESPONDED TO..

-----Original Message-----

From: wheezy9870 <[email protected]>

To: HJohnson <[email protected]>; jgonzales <[email protected]>

Sent: Thu, Sep 1, 2016 8:25 am

Subject: Re: Hello

Any concerns you have please direct them to Attorney John Gonzales- (((REDACTED)))

Thank You

The lawyer above already told their lawyers in writing that any complaints pertaining to me are to go directly through him..

OBVIOUSLY SOMEONE HAS NO d**n IDEA WHAT THEY ARE DOING.. HAYLEY JOHNSON..