- Report: #1335913
Complaint Review: asurion - Internet
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Author Confirmed
Why?
asurion
Internet, USA
Web:
http://replacementchoice.asurion.com/support.aspx
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asurion Walmart protection plan will not honor protection plan purchased from walmart, sent me a broken replacement phone and one that is not compatible with Straighttalk Internet
Hello,
I purchased a phone from Walmart and the extended warranty for phone protection.
I had an issue with the phone and filed a claim and they sent me to the Asurion;s website because they are the one handling the replacement phone. This has been going on for a month from at lest the 7th of October and still not cleared up. I have been on the online chat with them several times and they refuse to answer me at all now and I have been on for over an hour on live chat. I asked them to email the transcript and they refused. Anyway the replacement phone they sent me was damaged and they will not acknowledge it. So i got fed up and went to activate this phone and it is not even Straighttalk compatable. I have wasted countless hours trying to get a replacement phone. I have spent 45 dollars on the service plan for the phone and was not able to use it and also 7 dollars for sim cards to find out this phone is not comapatable with straighttalk and the original phone I had did not need a sim card. They have acknowledged that it is UPS fault but it was not damaged by UPS it was in the box straight from their factory this way. I have spoken to people on thier Online chat and have spent countless hours on this situation and this is redicilious. I have tried several times to get ahold of them and now they refuse to even answer the chat line. Several times they have shut down their online chat line within the hours of posted operation. This has been a costly and aggravating adventure and just would like some clarification.
