Xbladedragonx
San Jose,#2Consumer Comment
Mon, August 11, 2008
Well seeing how you're an ex-employee... I can agree with you your ex-boss was ripping people off. But I got my Verizon phone from Prime Communications and nothing bad happened so far. Got a new phone from a Prime Communications store(I know its new because the wrapping and cover plastic and everything was still stuck on the screen and buttons). The headquarter company themselves are pretty good. Its basically like Best Buy that sells computers like Dells and Gateway. Prime Communications is basically a retailer. Now for this issue, It was the manager at fault. Not the headquarter company. He should be fired...
Pirateslifeferme
Thousand Oaks,#3UPDATE EX-employee responds
Tue, June 24, 2008
Adding to my last post, one of the female employees quit after Mike made sexual advances towards her. I don't know the details, she wouldn't tell anyone.
Pirateslifeferme
Thousand Oaks,#4UPDATE EX-employee responds
Tue, June 24, 2008
This is a response to Mocean, if they ever read this. To everyone else who reads this, please, do not go to the "Prime Mobile" AT&T franchise store on Moorpark Road in Thousand Oaks. Do yourself a favor and go down the street to the real AT&T store near office depot. Now, Mocean I believe you 100%. I worked for that store for about a month and I couldn't stand how the manager ran the business so I walked out on one of my shifts. Mike is the managers name, and if you want to look into this issue further, the company is based in Texas in Sugarland I think. The company Name is Prime Communications. Please, Mocean if you see this, call and complain to them. AT&T can't do anything since they're a franchise. Anyway, my experience working there for a month was shocking. The Manager, Mike, would make all the employees add features to every customers account (I.e. Roadside assistance, which the customer would have to pay for monthly.) The customer wouldn't ask for these features to be added, nor did Mike want us to tell them we were adding these to their accounts. His explanation was, "If they don't notice it, or they don't want it, they can cancel it themselves." He did this feature adding because the company has small competitions between stores to see who can get the most feature adds, new contracts, and contract renewals. Adding all these features always gave him a head start on the other stores, and he would get bonuses at the end of the month/quarter. Also, for every accessory sold in the store, there is an option to purchase insurance on the item for $4.99 more. He never asked any customers and he just added the insurance on anyway. Finally, I brought this to the attention of our district manager, and he told my boss to stop adding the insurance onto the sales. So, what did my boss do? He raised the price on all the accessories to match what he was selling them for originally with the insurance. Yes, I am aware that he did resell used phones to customers. He would take all the phones that people brought back within the "fully refundable 30 days", and clear the memory on them and sell them to new customers. However he usually only did this with perfectly working models but I can see how he just wouldn't care if it was working well or not, just to make a sale. He would blatantly lie to a customers face and when they walk out the door he would trash talk the customer or just laugh. If he didn't feel like dealing with a problem he would send the customer to the store down the street. His policy is "If its not making you or the company money, send the customer someplace else. That's what the 1-800 customer care number is for." He refused to sell new phones to people who weren't signing a contract, he would lie and say that we were out of stock on that particular phone. I just hope the entire Prime Communications company isn't as corrupt as he is. When I was hired, he had hired 2 new people as well. When I quit, the other 2 quit as well once they saw how he dealt with customers. I remember hearing that the district manager had a talk with him to figure out why everyone was quitting. He was absolutely the worst boss I had ever seen. Before I started working there, I went in to that store to add a line to my existing account. Adding a line is only $9.99 and I knew that. When I got my first bill, (after I had started working there), he had signed me up for a $69.99 nationwide plan with the roadside assistance feature for $2 or $3 a month. I instantly checked my family's account and I couldn't believe it.... he had added some features there too. PLEASE, DON'T GO TO PRIME MOBILE!