- Report: #1109660
Complaint Review: BacklinksVault - Select State/Province
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BacklinksVault
Select State/Province, USA
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http://backlinksvault.com
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BacklinksVault - ABC3k BacklinksVault Continues to Charge Credit Card After Cancellation Internet
I have used ABC3K, an SEO product by the company BacklinksVault for about 2 years now. I was paying $67/month during this time on my Visa debit card.
I recently decided I no longer required their services and cancelled my subscription. They do not make this easy to do as a support ticket must be submitted to do so.
They did not cancel my account and continued to charge me which resulted in an overdraft of that account as I removed the money after I cancelled.
I expressed my displeasure of these practices and have not received a response from a company representative in 4 days now.
I hoped this was an isolated incident, but it is not. My business partner had the same thing happen to him in the past 2 months. We are both now forced to contact our bank and put a stop payment on this company.
Before you use this company I suggest you do some research and think twice before giving someone your money that conducts themself in this manner.
I will glady remove my negative report if my money is refunded, I am given an explantion of why this happend and how it won't happen to others, and this is dealt with in a professional manner.
1 Updates & Rebuttals
Jeremy
Fort Collins,Colorado,
Owner Personally Responds/Apologizes
#2Author of original report
Tue, December 24, 2013
The owner of BacklinksVault, Matthew Anton, personally responded to me and is taking care of the situation. I am pleased with his response and have renewed faith in the customer service and integrity of the company.
Thank you for taking care of this Matthew Anton and BacklinksVault/ABC3K.
