Purplenights
Phoenix,#2Consumer Comment
Sun, June 07, 2009
The bank is only too happy, and encourages you, to set up "automatic payments" through their bill pay. You tell them to set it up, but you do not have the right to tell them to stop these payments, it has to come from the payee. So, if you get some company that wants to keep on billing you, and you ask them to stop, they can just keep on billing you as long as they like, because if you go to tell the bank to stop paying them, they will refuse to honor your request until the payee gives permission for it to stop. Even though it is MY money, supposedly in MY account, I cannot make this decision. This is just too dumb for words. What the bank is really doing is allowing some of these companies to literally steal money from your account, even though you have told the bank you want it stopped. There are many sleazy companies out there that will play this for all they can get from you. Many of these folks on here will tell you that "it's not the bank's fault", but it really is, especially when you go and request automatic payments to be stopped. If you try to get any help from the bank, it is just a waste of time. They will pretend like they are really helping you by getting automatic bill payments set up for you, but then if you have a problem, customer service washes its hands of the whole matter. If you want to pay bills through a bank's bill pay, do it manually, each and every time the bill comes due. That way, no one has access to your funds but you, and you have to authorize payment EACH time. Don't fall for the "automatic payment" scam.
Steve
Garner,#3Consumer Comment
Sat, June 06, 2009
You havent checked your bank statement in OVER a year??? The Do not call registry does NOT apply to companies you have an account with, so if this company was representing BOA, the registry does not apply.
Fact-checker
Seattle,#4Author of original report
Sat, June 06, 2009
Coverdell alleges it telephoned me sometime in the first quarter of 2008 to sell me accident/disability insurance, and that I agreed to purchase such insurance. Coverdell subsequently began dinging my Bank of America checking account in the amount of $20.90 per month for a 14 consecutive months. Coverdell will not respond to my or BOFA's request to listen to a recording of this telemarketing call. It will also not disclose the date on which the alleged call was placed. I do not remember receiving any such call. I placed my phone number on the Federal Trade Commission's "Do Not Call" registry in January of 2007. The FTC's regulations allow courts to levy harsh penalties--up to $11,000 per incident--on companies that place telemarketing calls to people whose phone numbers are on this registry. Therefore, if Coverdell can support its allegation that it placed a telemarketing call to my phone after I placed my phone number on the registry, it will have proved that it violated the FTC "Do Not Call" rules. Coverdell's failure to produce a recording of alleged telemarketing call, it will thereby demonstrate that it flat-out ripped off my BOFA checking account. I have learned that Coverdell is not on the Washington State Insurance Commissioner's database of business entities licensed to sell insurance in the State of Washington. To date, BOFA has reversed only one of these charges in the amount of $20.90. I have sent complaints to the the Washington State Attorney General's Consumer Protection Office, the Washington State Insurance Commissioner and the FTC. Multiple investigations of this matter are ongoing.
Stile
Phoenix,#5Consumer Suggestion
Tue, June 02, 2009
The bank can place a stop payment which will prevent future charges, but ultimately in order to cancel you will need to contact the merchant.
John
Califon,#6Consumer Comment
Mon, June 01, 2009
You 'update' the original one. http://www.ripoffreport.com/reports/0/445/RipOff0445007.htm