Complaint Review: Basil Resale Sheridan - Amherst New York

I stated out @ Basil Resale in kind of a desperate situation, my previous truck died - needed a new vehicle asap.

So unfortunately I was suckered into buying a lemon - the list of things that were supposed to happen.....never did.

1. the truck had a dent in the back hatch, just around the handle that opened it - as it was, it almost looked like a scooped out part for your hand to contour in when opening the door - but if you really looked you could see that it was dented in. that I was 1st promised was "NO BIG DEAL" - it would be fixed & nobody would ever know it was there. they were going to call in the "DENT WIZARD" I was told by my shady salesman, take the truck drive it & make a list of anything wrong - make an appointment & we will have it fixed. made the appointment - came back to pick my truck up - it looked 50 X's worse, I welled up with tears when I seen it, now was it not only dented but the paint had been compromised & cracked around the area. by then there were bigger mechanical issues I needed to address.

2. the air conditioner - never worked correctly 1 day I had the truck - was also promised - no big deal we will fix that, just bring it in. that was worked on in a few of my appointment - never worked, still don't! winter rolled around & mechanical issues took priority.

3. never got the floor mats that I was promised - bought a vehicle for $2000 down 40 months of $405 = $16,200 plus a $2500 balloon payment @ the end of my term = last ditch effort for them to scam ya! with all of that they couldn't manage to get some floor mats in the truck.

4. never received the spare key I was promised several times, any time i asked about it, just got the run around. then I was told its not that big of a deal - get a new key - they are only around $100 bucks!!!!

5. the back seats fold down so the headrest come off - but they weren't there - was promised again - that's no big deal, they were going to get the headrest - "they were just takin out for the detailing (HA! WHAT A JOKE) the truck was lightly vacuumed maybe.

6. this was & is the biggest issue of all - throughout all of these things, keeping in mind we are a few months into this aggravation & $405 payments each month & several trips back & forth & several sub-par loaner clunkers I had to fight for like they were doing me a favor - several upset phone calls with horrible customer service - like jeckel & hide kinda behavior from these people - Keith the past service manager, was as shady as they come! try to scam any way he could - several shady things happened with my paperwork & interstate, the 3rd party warranty company. My truck went back there 5 times for the service engine light being on - I was told there was an issue & the computer was just getting a bad signal & nothing was wrong & they would say it was fixed - I would pick it back up - interstate would be billed - I would drive 50 miles & the service engine light would pop it ugly self back up - this got to be so annoying, I still have this payment every month & my car was @ Basil a week here & a week there & never would be fixed, so I started to look up what NYS lemon law was - & I found that the NYS lemon law states that if your vehicle has to go back to the dealer for the same repair more then 3 times you could submit a claim to Albany to have the vehicle deemed a LEMON - I told Basil service I have printed out the lemon law paperwork & if you cant fix my truck this time - that I will submit the paperwork & NYS will brand the title as a LEMON & they will have to give me a different truck or all of my money back. Then it turns into an entirely different issue - they tell me they have to send it out because there is a bad cylinder in the engine & it has to be bored out & re-drilled = big job = big cost! then they act nasty about it & say so basically you made out cause the engine was re-worked so its like you got a new engine = well I am sorry but by time I am done I will have over $20,000 into this truck - shouldn't I get a good running vehicle? & I shouldn't have had to get the run around & be so upset I am yelling & crying on the phone with these "used car dealers" = SHADY A*HOLES!!! just to get what I paid for. unfortunately the check engine light later returned & continued to go on & off with no reason either way - & the truck started to do the exact same thing as before - it would run a little bit smoother when the light was off - when the light would go back on - it would run a little bit rougher then normal. so now is that my inspection is due - its 1 of the times that my service engine light is on - so I can get the vehicle inspected.

7. the ON-TIME boxes that they must have gotten for $2 each - were there tracking devices that they installed because they in-house financed were so much fun, I went through 4 different boxes over the course of my term with them. the box would malfunction & kill switch my truck & I would have to have it towed in & they would fight that they weren't paying the tow - which they always did because it was not my fault the box broke - as it was I would have to be inconvenienced having my truck dead - where ever I was & then have to fight about the entire following day - when I called, I would be told things like - they haven't had a chance to look @ it yet cause they had appointments that they were taking care of - I am thinking - OK, WELL MY VEHICLE WAS TOWED IN - I dont really care about your appointments or when you ask to talk to a manager - they are always busy & cant come to the phone - because they are with a customer - WELL GUESS WHAT?????? I AM A CUSTOMER ! ! ! ! ! I guess I was gullible enough to think because BASIL is a big - well know place that they wouldn't have such SHADY business practice, but after talking to other people & my own experiences with them - they are 1 of the worst! ! ! ! ! ! !