Kelly_canada
Lindsay,#2UPDATE EX-employee responds
Sun, June 07, 2009
They knowningly got you this offer for a PC and internet service knowing full well that you did not qualify for high speed internet. They distance is always checked when they signed you up. You need to talk to a manager at the billing office. If that gets you no-where you do have a legal case because the internet service cannot be provided at a reasonable level, and like I said they knowingly sold you the service even though you are to far to qualify. And yes your most likely talking to idiots in India, you could ask to be transfered to someone in canada, you may have to be abrasive with them. They probably sold you this offer to get the sale and cared about nothing else, agents are paid poorly and gets incentives for the sale.