- Report: #702579
Complaint Review: Bermuda Spas Pools Billiards - Chesapeake Virginia
Reported By:
Cathy -
Suffolk, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bermuda Spas Pools Billiards
1633 Cedar Rd. Chesapeake, Virginia, United States of America
Phone:
757-382-7771
Web:
Categories:
Business Rating:
(0)
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Bermuda Spas Pools Billiards Lips moving?? They are LIEING! Chesapeake, Virginia
Without a doubt the absolute w o r s t buying experience of my life. They sold a faulty spa - refused to inspect or service brand new spa when it didn't operate the way they said it should.... they never found the operators manuel that was supposed to come with it. One of several things that was to be with the spa that wasn't. Constantly ran and caused a major increase in my power bill. Owner and manager will look you directly in the eye and lie. They do it very well until the money clears then they don't even pretend to tell the truth! They did tell me over the phone how to fix it myself; it was a faulty computer and certainly not repairable by telephone. They had no way of knowing since they could care less if it worked properly or not after they got their money. Due to health concerns at the time, I did not have the ability to go to court. Finally got the spa repaired by finding my way directly to the manufacturer in Tennessee (I live in Va.). Again NO help from Bermuda Spa.
Over $4000 for a new spa that was faulty. Purchased from people who could care less if the product works after their check clears. The only way these people stand behind their product is to HIDE!
Over $4000 for a new spa that was faulty. Purchased from people who could care less if the product works after their check clears. The only way these people stand behind their product is to HIDE!
1 Updates & Rebuttals
Arbitrator
Virginia Beach,Virginia,
United States of America
You Be The Judge
#2UPDATE Employee
Sat, March 19, 2011
The case filed here is under an assumed name and location. The report is from a client in Virginia Beach with a different name.
Bermuda made every attempt to satisfy this customer. When it was discovered that there was slight cosmetic damage, Bermuda adjusted the price and gave the customer a refund. All items that were orignally supplied with the spa were received by the customer. Two trips out to the customer to explain operation were made and a customized use and care guide was created by Bermuda for the customer.
All concerns by the customer were responded to within 24 hours. The customer installed the spa in a small unventilated shed, against the advise of Bermuda.When the customer refused to allow Bermuda to inspect the spa for suspected faulty operation, the spa's distributor and manufacturer sent out a third party repair company to inspect the spa (under the MANUFACTURER'S WARRANTY). When no problem could be pinpointed, the manufacturer decided to replace the control pack at no charge for customer satisfaction.
When successfull repairs were completed, the customer demanded additional compensation from Bermuda.The request was turned over to third party arbitration, which found for Bermuda. Bermuda is happy to help this customer in any way, but the customer refuses contact with Bermuda. All documintation is available for review, or you can contact Bermuda @ 757-382-7771.
