- Report: #816164
Complaint Review: Best Buy Montebello CA - Montebello California
Reported By:
Phil -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Best Buy Montebello CA
2415 via campo Montebello, 90640 California, United States of America
Phone:
Web:
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Best Buy, Mario Rodriguez, Manager Customer Relations Deceptive practices, 'we have your money what can you do to us' cavalier attitude Montebello, California
I was having trouble with my PC. It was infected with a virus. I could have gone to someone on Craigslist to fix it I guess but decided to go to what I felt was a reputable company to get it done 'right'.
From the beginning they took my computer and asked me to pay $201 to have it fixed. Several days later I called them regarding the status of my computer and they said to give them a day or 2 more.
I got a call yesterday saying it couldn't be fixed. They told me to come to the store and get my refund. When I went to the store they said they had to charge me for the diagnosis so I was only refunded $101 of the $201 I paid.
This was not spelled out in the paperwork which I brought up to Mr. Rodriguez. He brushed that off and said that's just company policy. I'm retired and every $10 matters nevermind every $100! When a big company like Best Buy has to pick on retirees to flex their corporate muscle I feel that's taking advantage of the vulnerable.
I've spent thousands of dollars at Best Buy and this is the last penny I'll ever spend there. Beware of Best Buy!
From the beginning they took my computer and asked me to pay $201 to have it fixed. Several days later I called them regarding the status of my computer and they said to give them a day or 2 more.
I got a call yesterday saying it couldn't be fixed. They told me to come to the store and get my refund. When I went to the store they said they had to charge me for the diagnosis so I was only refunded $101 of the $201 I paid.
This was not spelled out in the paperwork which I brought up to Mr. Rodriguez. He brushed that off and said that's just company policy. I'm retired and every $10 matters nevermind every $100! When a big company like Best Buy has to pick on retirees to flex their corporate muscle I feel that's taking advantage of the vulnerable.
I've spent thousands of dollars at Best Buy and this is the last penny I'll ever spend there. Beware of Best Buy!
