Complaint Review: besttoysoftheyear.com - Internet

The same people that defrauded you did the same to me using the site: http://besttoys2006.ecrater.com. I believe that they may have defrauded people out of as much as $50,000 - $100,000! Here is what you are looking for: "Kim" seller: besttoys2006 company: Best Toys of the Year contact person: Kimberly Holt address1: 202 Azalea Dr, Orange, TX 77630 address2: 3714 Ridgemont Dr, Orange, TX 77630 phone: 409-330-4518 [email protected] IP address: 68.201.114.198 "Bev" Daily, Beverly [email protected] 6004 Sutherland Dr. Tyler, Texas 75703 United States (903) 581-5627 (903) 939-8285 I have taken legal action. Call me at (((ROR REDACTED PHONE NUMBER FOR SECURITY PURPOSES))) and I will share my file of info! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Just to give an update here the crooks at this website have still not issued me a refund or given me any merchandise. I feel comfortable calling them crooks at this point because that is what they are. IT HAS BEEN THREE MONTHS!!!!! That is more than enough time for this matter to be resolved, and I do not believe for a second that they have any intention of resolving it. It is obvious that I will have to take this matter up to the next level. And they have the nerve to continue running the website, thats what really gets me steams me.

Just to give an update here the crooks at this website have still not issued me a refund or given me any merchandise. I feel comfortable calling them crooks at this point because that is what they are. IT HAS BEEN THREE MONTHS!!!!! That is more than enough time for this matter to be resolved, and I do not believe for a second that they have any intention of resolving it. It is obvious that I will have to take this matter up to the next level. And they have the nerve to continue running the website, thats what really gets me steams me.

Just to give an update here the crooks at this website have still not issued me a refund or given me any merchandise. I feel comfortable calling them crooks at this point because that is what they are. IT HAS BEEN THREE MONTHS!!!!! That is more than enough time for this matter to be resolved, and I do not believe for a second that they have any intention of resolving it. It is obvious that I will have to take this matter up to the next level. And they have the nerve to continue running the website, thats what really gets me steams me.

I am not sure why you didn't receive my money from Paypal, because I definitely don't have it anymore. Perhaps it is true that my order fell through the cracks, but if thats the case I have certainly made every effort on my end to rectify that. I have attempted two different means of contacting you, and have also submitted the claim through Paypal which has not received a response. I am still fearful that the few hundred dollars I spent will be lost forever. I never received any email updates regarding this problem, and I do check my email and spam filters daily. I would not have even filed a claim had there not been so many red flags raised making me believe its a scam. I really do not consider it unreasonable that I have not received it yet, and if a date was given of when it would be shipped and you stuck by that then I wouldn't even be complaining. The total lack of communication is what made me most concerned. If you are not a fraud than I apologize, but your customer service certainly needs improvement if you are going to have repeat customers. I am just hoping that I either get what I paid for or get a refund, and at this point I am still not confident I will ever see either one of them.

I've tried several times to locate the website that you reference in your post, to no avail. I've removed the spaces that you put into your post, again, to no avail. Since I'm an avid online shopper (as the mother of many children and a new grandchild), I'm always interested in online stores, and watching for those that I should be aware of. Unfortunately, your info keeps coming up as 'NOT FOUND' through the various search engines that pop up when an incorrect web address is put into the addy bar. I used copy and paste, then copy and paste removing the spaces, then physically typing the addy in as you posted. None of these methods work, which only lend credence to the OP's writings. And your rebuttal to this might be?????

The Best Toys of the year store at ecrater was setup with a Google checkout. That store was deleted when all of the refunds were made through that checkout process. Hence, the comments of people like Torey, who apparently did not follow what was happening to us with Google, were also deleted. We made absolutely sure that everyone that had made a purchase, received a refund along with an explanation of why they were being refunded and a url was also posted on each refund to insure that each person knew where we had gone and why. The url for best toys at the www. deltavisuals. com / besttoysoftheyear .htm was posted on each cancellation that was refunded through Google checkout. Delta Visuals is the host for Best Toys and other sites, which is why those email addresses have no connection to Best Toys. Paypal has contacted us and we are attempting to resolve that issue thru them. (the purchase made prior to Nov 18). Paypal had blocked our account from the store because according to them, we had too much activity on our account, which is why we moved to Google (we were dealing with TIME! and Christmas orders). Google claimed they were processing payouts to us as quickly as they could get to them; however, we never received one payout. I have written proof of this!!! A copy of the payout page is also posted on that same webpage. After several emails (which was the only way they will communicate), we finally moved to a larger server, found a merchant account who could actually process our payments timely and we proceeded to refund everyone at the Google checkout. We felt time was passing too quickly for those who were anxious enough already. We were simply trying to offer them the ability to either come to our new site or make their purchases elsewhere. We posted the url as an explanation on each refund so that everyone receiving a refund would be aware of what had happened. Our email server was being choked down with so many repetitive emails, we were overwhelmed with trying to keep up with whom we had already answered and who still needed to be answered. Hence, we chose to use the webpage notification. We chose not to post a phone number because we have been so busy trying to answer emails and continue to process incoming orders. We do use some drop shipping services and prices are being raised by some of those vendors. We have apologized but we have no choice but to raise our prices ONLY by the amount that has been increased to us. We are still actively searching for the best prices for our customers and we continue to post those prices. We do not believe we have been dishonest and have no intention of being so. This is our first year in business and we hope to be available to our customers for many years and to provide excellent service. We are sorry for the way circumstances with Google tripped us up; but please be aware that we had no control over their not processing our payouts. WE NEVER RECEIVED ANYONE'S MONEY!!!! We admit we've had a rough start due to this, but we will persevere. We pray those of you who feel you have been injured will forgive us and we hope those of you who have come to the new site will enjoy your purchases. May you and those who receive your gifts be blessed this holiday! Bev Best Toys